Associate III
Job Title: Stylist (Sales Associate)
Primary Purpose: The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. She will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom.
The Successful Individual will leverage their proficiency in retail to…
Discovery:
• Greet our guests with warm welcome, exuding confidence and knowledge about the product
• Exhibit active listening and ability to ask high value follow up questions
Explore:
• Infuse brand and product knowledge to suggest and showcase products
• Collaborate with the guest to offer styling advice and suggest add-ons to create a complete look
• Use interpersonal savvy to interpret visual cues and overcome objections
• Think creatively and suggest multiple ways and occasions to wear our products
• Encourage the guest to step outside of their comfort zone and have fun with our products
Close:
• Guide the guest to purchase decision and facilitate check-out through relationship development and exhibiting product knowledge ensuring a seamless process
• Reinforce and celebrate the guest’s choices and invite them to shop again soon
Business Acumen:
• Ability to drive results through customer connection
• Story tell and use product knowledge to connect with the guest, showcasing the ability to talk about the unique attributes of the product
• Understand and embody the product landscape across all merchandise categories
• Able to receive and give feedback in an honest and genuine manner
• Perform operational tasks to ensure the business continues to run smoothly from keeping the stockroom tidy, to running the POS system
The accomplished individual will possess…
• Professional selling skills and exceptional interpersonal and communication skills
• Prior experience in a similar retail environment
• Proactive ability to multi-task and prioritize
• Works well in a team environment
Physical requirements…
• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders
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