Retail Rental Specialist

EAGLERIDER RENTALS + TOURS, established in 1992, is a pioneering leader in the motorcycle rental and guided tour industry, offering an unparalleled experience for motorcycle enthusiasts and adventure travelers worldwide. As the largest motorcycle tourism company globally, we specialize in rentals of a diverse range of vehicles including Motorcycles, ATVs, Dirt Bikes, and Scooters, featuring top brands such as Harley-Davidson®, Indian, Honda, Triumph, Kawasaki, and BMW. Our unique service includes multi-brand rentals, one-way rentals, and both guided and self-guided tours connecting franchise rental facilities in the most desirable tourist destinations across the globe. In 2023, we expanded our offerings to include Off-Road guided UTV tours in multiple locations throughout the United States. We are currently seeking a Retail Rental Specialist to join our dynamic hospitality team. This role is critical in delivering exceptional customer service, managing rental transactions effectively, and supporting the day-to-day operations of our rental facilities. If you are passionate about motorcycles, committed to providing excellent customer experiences, and thrive in a fast-paced environment, this is an exciting opportunity to join a globally recognized leader in motorcycle tourism and adventure travel.

Responsibilities

• Assist customers with rental inquiries, providing detailed information about our motorcycles, ATVs, Dirt Bikes, Scooters, and UTV tours.
• Process rental agreements accurately and efficiently using our reservation and point-of-sale systems.
• Inspect vehicles before and after rental periods to ensure safety and maintenance standards are met.
• Manage rental inventory and ensure all vehicles are properly prepared and maintained for customer use.
• Deliver outstanding customer service throughout the rental process, responding promptly to customer needs and resolving any issues.
• Coordinate with maintenance and service teams to address any vehicle repairs or service requirements.
• Support daily operational tasks including vehicle check-ins/check-outs, documentation, and compliance with company policies.

Requirements

• Proven experience in a retail rental or customer service role, ideally within the hospitality or automotive industry.
• Strong passion for motorcycles and knowledge of motorcycle brands and models is highly preferred.
• Excellent communication skills with the ability to interact professionally with diverse clientele.
• Detail-oriented with strong organizational skills to manage rental transactions and inventory accurately.
• Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using point-of-sale and reservation management systems.
• Availability to work flexible hours including weekends and holidays as required by rental schedules.

Benefits

We offer a competitive compensation package with incentives and great benefits, great work environment, and additional perks. Applicants must pass drug and background screening to qualify.