Operations & Program Support Analyst

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. Under the direction of an Administrator I, Data Analytics, and Innovation Section (DAIS), the incumbent will provide analytical and technical support of increasing complexity to the Audit Division. Assignments will include assisting the division with long-range planning, strategies, and evaluation measures. The primary functions are to act as a liaison between Audit and other business areas to provide ongoing support of the section’s models, mainframe applications, web pages, business tools, and operational processes. Assist Data Scientists with data models and reports for their assigned business area within the Audit Division. The incumbent will work collaboratively with business areas, DAIS management, and Data Scientist to research, evaluate, and document available data sources. The Analyst II will utilize reporting and analytic tools available to Audit to support and enhance the business area data analytics. The incumbent will serve as a resource to areas throughout the department, including the Technology Service Division (TSD). These activities require a logical method of analysis and a high level of attention to detail.

Additional positions may become available (RPA 2526-02037 and RPA 2526-02038).

Position(s) is located in the following office location:

• Sacramento (central)

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You will find additional information about the job in the .

Working Conditions

• This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• Working knowledge of Franchise Tax Board's (FTB) Audit organization, operations, Personal Income Tax (PIT) and Business Entity (BE) tax laws, or similar experience.
• Ability to interpret and apply tax laws to operational models.
• Knowledge of FTB systems such as Taxpayer Information (TI), Business Entities Tax System (BETS), Taxpayer Folder (TPF), Case Management (CM), Tableau, or other similar systems.
• Knowledge of FTB enterprise modeling tools, data sources, and data structures, or similar knowledge.
• Knowledge of FTB Enterprise Intake process, Azure DevOps Server (ADOS), or other similar systems.
• Experience with application development and Software Development Life Cycle (SDLC) process.
• Experience with data exchange, modeling, and reports.
• Ability to write and review business requirements for Audit systems of work.
• Ability to conduct root cause analysis and communicate findings.
• Ability to analyze and evaluate situations, draw sound conclusions, and determine and implement an appropriate course of action.
• Ability to partner effectively with internal and external stakeholders, providing relevant and valuable input.
• Ability to work independently and in a team environment to achieve intended results.
• Ability to serve as a resource for audit program management on special projects requiring independent action, departmental perspective, and effective decision-making.
• Ability to communicate effectively, orally and in writing, in a clear and concise manner.
• Ability to independently plan, prioritize, and organize assignments within tight time frames or competing deadlines.
• Ability to creatively develop alternatives and recommend innovative solutions using strong analytical and research skills.
• Strong interpersonal skills and the ability to work effectively both independently and in a team environment on various projects and special assignments.
• Strong organizational skills, including the ability to multitask and adapt to changing priorities.
• Ability to effectively present ideas and information, both verbally and in writing.
• Good work ethic, positive attitude, and self-motivation.
• Proficient in Microsoft Office (Word, Excel, SharePoint, PowerPoint, Visio, etc.) and Adobe Acrobat Professional.

Benefits

Benefit information can be found on the .

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)

• All of the required documents listed in the “Required Application Package Documents” section

• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account )

• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer Account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Supplemental Application -

  In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s):

  Give us an example of a time when you used your fact-finding skills to gain information needed to solve a problem.

  a. How did you analyze the information you gathered?

  b. How did you use the information to solve the problem?