Receptionist
- Know and understand the vision, purpose, values and goals of Anthem Memory Care.
- Responsible to provide “5 star” customer service to all customers whether in person, via computer, or on the phone.
- Responsible to participate in Pathways of Purpose program by applying functional engagement during workday in all daily interactions with residents.
- Keep residents informed about activities and special functions.
- Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable.
- Know and understand the principles of Anthem Memory Care, including concepts such as the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
- Be actively involved in providing “5 star” customer service using the “FISH” philosophy and other tools to do so.
- Participates in all departments that use radios, pagers as a form of communication.
- Maintains all office master forms, lists and tracking systems used for daily operations.
- Attend all staff meetings and in services to keep informed and engaged.
- General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
- Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
- Keeps all information in regards to residents/staff confidential.
- PTO accrual on day 1
- Employee Recognition Program
- Paid Sick Time
- Medical, Dental, Vision, and Prescription Drug Insurance
- Wellness Program
- Employee Assistance Program
- Holiday Pay
- 401k
- Diversity and Inclusion
- Great Place to Work Certified
- Working in an environment that provides personal fulfillment
- Making a difference in our resident’s lives each day
- Ensuring our resident’s well-being through meaningful relationships
- Creating moments of connection and joy
- Providing a loving, compassionate environment that supports the growth and wellbeing of every individual who works, visits and lives within our community.
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