Senior Director, Risk Managment

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a dynamic and experienced Senior Director of Enterprise Risk Management to lead and evolve our global risk strategy across all lines of business. As a key member of the executive leadership team, you will oversee enterprise risk, including operational, strategic, technology, regulatory, and third-party risks, ensuring alignment with business goals in a fast-paced and highly regulated enterprise technology environment.

What you get to do in this role:

• Enterprise Risk Leadership:
  Lead the design, implementation, and continuous improvement of the Enterprise Risk Management (ERM) framework tailored to the specific needs of a global enterprise tech organization. Advsie the C-Suite and Board on emerging risks, macro trends, and key enterprise risk indicators.
• Technology & Cyber Risk Oversight:
  Partner with Security, Engineering, Legal and Product teams to identify, assess, and mitigate risks tied to cybersecurity, AI governance, data privacy, SaaS infrastructure, and third-party integrations. Serve as Chair of the Governance, Risk and Compliance Operating Committee driving alignment between compliance, audit, and business unit risk assessments.
• Strategic Risk Assessment:
  Align risk strategies with the company’s business objectives, product roadmap, and global expansion efforts. Deliver scenario planning and stress testing for major initiatives.
• Regulatory & Compliance Risk:
  Ensure compliance with relevant regulations (e.g., SOX, GDPR, ISO 27001, SOC 2, FedRAMP, AI regulations) and work closely with leaders across all business units to monitor changes in the regulatory landscape.
• Operational & Financial Risk:
  Collaborate with Finance, IT, Security, HR, Legal, Product and Customer Success to evaluate risks across operations, contracts, security, insurance, people, and supply chain.
• Board & Executive Reporting:
  Prepare and present risk assessments and mitigation strategies to the Audit Committee and executive team; drive risk awareness at the board level.
• Crisis Management & Business Continuity:
  Oversee incident response planning, business continuity, and disaster recovery frameworks across global operations.
• Third-Party & Vendor Risk:
  Develop and maintain processes for assessing and monitoring vendor risks across security, compliance, and operational domains.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 12+ years of experience in risk management, with at least 5 years in a senior leadership role within the technology or SaaS sector.
• Deep understanding of technology-driven risk, including AI, cloud security, and platform reliability.
• Strategic thinking with hands-on experience building scalable global ERM or GRC programs.
• Strong knowledge of risk and compliance frameworks (e.g., NIST, COSO, ISO, SOC, GDPR)
• Executive presence and ability to communicate complex risks in business terms to senior stakeholders.
• Proven track record of leading cross-functional governance committees and driving cultural change.
• Bachelor’s degree required; MBA, JD, or relevant certifications (e.g., CRISC, CISA, CISM) preferred.

Nice to Have:

• Experience working in or with publicly traded tech companies.
• Familiarity with emerging risk topics such as AI ethics, ESG reporting, or geopolitical risk.
• Experience integrating GRC tools like ServiceNow, Archer, or MetricStream.

For positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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