Supplier Operations Analyst

Role Scope:

The Supplier Operations Analyst is responsible for managing supplier onboarding processes and enhancing supplier relationships within the Global Procurement Operations team. This role involves troubleshooting supplier issues, developing training programs, streamlining supplier interactions and data within the Ariba/SAP system and ensuring a seamless onboarding experience for suppliers. The analyst will also focus on process improvements and act as a subject matter expert in supplier information management, contributing to the company's growth and operational efficiency.

This role is primarily responsible for:

• Facilitate the process of onboarding new suppliers, ensuring they are properly integrated into the SAP system and can effectively utilize it.
• Maintain accurate and up-to-date supplier master data within SAP, ensuring data quality and consistency.
• Resolve supplier-related issues within SAP, such as data discrepancies, process errors, and system errors.
• Communicate with suppliers and internal stakeholders to address questions, provide training, and ensure clear communication.
• Contribute to the optimization of supplier-related processes within SAP, identifying areas for improvement and recommending solutions.
• Develop training materials and documentation to support supplier and internal user adoption of SAP systems.

This role will collaborate closely with Sourcing colleagues from within the Global Sourcing & Procurement organization as well as colleagues across the company.

Required Skills:

• Stakeholder Management: build credibility through strong relationships and solid track record of results, via a collaborative approach. Ability to develop a wide network of relationships across various functions and foster cross-functional alignment; become the point of contact and expertise for all things related to xxx
• Team Collaboration: align with peers to develop and operational strategies; ensure alignment with overall GSP goals; closely partner with functional owners across the company
• Source to Pay mindset: demonstrate a deep and wide knowledge of the Source to Pay process, including supporting technology to optimize operations.
• Ways of working: evolve procurement practices and standards that may be rapidly changing internally and externally.
• Communication: skilled in written and verbal communication.

Skills Required

• Demonstrated experience with Ariba/SAP modules relevant to supplier management
• Specific knowledge and expertise in Ariba and the SAP Business Network
• Experience with SRM processes and tools is beneficial.
• Strong proficiency in Microsoft Office suite applications (Excel, Word, PowerPoint, Outlook), as well as PDF editing tools (e.g. Adobe Acrobat)
• Working knowledge of other supplier management systems and procurement platforms (e.g. DocuSign, Coupa)
• Ability to analyze data, identify trends, and propose solutions to problems.
• Results-driven mindset and meticulous attention to detail
• Excellent communicator and interpersonal skills with comfort working cross-functionally to gather information and resolve conflicts
• Motivated, high-energy, curious, self-starter and strong business mindset
• Familiarity with SAP data structures, configuration, and workflows.

Qualifications:

Minimum Level of Education Required : Bachelor’s Degree in Business, Supply Chain Management or related field.

Area of Specialization : Experience in procurement and supply chain management in a global capacity, preferably within the pharmaceutical sector.

• Experience in SLP and/or procurement operations
• Experience in systems administration and process management
• Experience working in a matrix (global/regional) business environment
• Strong networking skills and a proven ability to build productive and collaborative relationships with stakeholders and business partners
• Strong analytical, written and verbal communications, and influencing skills
• Ability to work in high pressure environment, often under tight deadlines