Client Services Representative

Brentwood Family Pet Care is searching for two Full-time Customer Service Receptionist. This position is very important as you are the first line of connection to all clients and patients. We are looking for someone who excels in a fast-paced, busy environment, can communicate effectively, and truly cares about the patients they are helping.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Paid holidays
• Veterinary discount!
• Professional development opportunities
• Compensation
• Base hourly rate of $17-20 (Depending on experience)

Schedule:

· Fulltime: Monday-Friday, eight hour shifts between the hours of 6:30am-7:00pm

*Subject to change due base on hospital needs*

Key Responsibilities:

• Greet clients and their pets, complete the appointment check-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, questions regarding their pet, medication refills, and other requests. Make outbound calls for appointment reminders, follow-ups, ready-for-pickup items, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor
• Ability to lift 30 pounds unassisted
• Ability to assist with checking-in and putting away inventory which may require bending at the waist and knees, kneeling on the ground, or reaching above your head

We look forward to meeting you!