Director, Quality

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The Director of Quality plans, organizes, directs, and controls the activities of the Quality and Technical functions of the Business Unit. This individual is responsible for the performance of all department functions including the Customer Quality department, the Supplier Quality department and the Internal Quality department.

Duties and Responsibilities:

• Manage oversight on all compliance related activities concerning regulatory and industry standards such as FAA, EASA, ISO, OSHA, etc.
• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements, non-conforming products, and general support
• Troubleshoot system, LRUs, cabling and etc. to resolve reported issues and concerns
• Support an environment conducive to the successful support of IFE/avionic equipment
• Work with internal teams, customers and partners/vendors to resolve installation and field related issues and concerns
• Lead supplier related issues and concerns to ensure product maintenance and reliability
• Review and approve the implementation of Quality and Technical plans that support the Operations Master Plan
• Lead the Material Review Board process and ensure a less than a week turn around
• Support the New Product Return process
• Lead the Non-Conforming Products process between Customers, Suppliers and internally
• Support the New Product Introduction and Transfer of Work processes
• Train and provide coaching and mentoring as needed with specific focus on Root Cause and Corrective Actions (RCCA), Continuous improvement and 8D
• Lead the FAI / APQP deployment plan at SPI and its suppliers

Requirements

• Bachelor’s Degree in Industrial Engineering or equivalent experience in a related field
• 10+ years of experience in quality, continuous improvement or compliance roles with the aerospace or regulated manufacturing industry
• 6+ years of experience working in a leadership or management role
• Demonstrated ability to lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Strong knowledge of FAA, EASA, AS9100/ISO 9001, and OSHA standards
• Hands-on experience leading Material Review Board (MRB) and Non-Conformance Review processes with a focus on rapid turnaround and cost reduction
• Strong knowledge of RCCA, 8D, FAI, and APQP tools and methodologies with the ability to coach and mentor others in their application
• Proven success supporting New Product Introduction (NPI) and Transfer of Work (ToW) projects to ensure smooth transitions into production
• Exceptional communication, presentation, and negotiation skills for engagement with executive leadership, customers, and regulatory bodies
• Advanced experience with internal business systems (ex. ERP, Microsoft office)
• Kanban (pull system) experience highly desired
• Certified Six Sigma and lean enterprise methodology preferred

Benefits

The starting pay range for this position is $137,300 - $164,800 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off