Reception, Talent & Brand Coordinator

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About Us: At MassMutual Northern California, we're committed to helping people secure their financial future and live a life of purpose. We believe in a collaborative, mission-driven culture where every team member plays a role in supporting our advisors, growing our brand, and attracting exceptional talent to our firm.

Position Summary: We're seeking a proactive and detail-oriented Reception, Talent & Brand Coordinator to support three key areas of our agency: Marketing & Recruitment campaigns , internal Recruiting operations , and Office Support responsibilities . This role is ideal for someone who thrives in a fast-paced environment, is highly organized, tech-savvy, and enjoys contributing to a positive and efficient workplace.

Key Responsibilities:

Marketing & Recruitment Support:

• Coordinate and send recruiting campaigns via Constant Contact or Mailchimp
• Assist with social media content, including posting about new agents and agency milestones
• Upload and manage content updates on the agency website (post-rebrand)
• Track and follow up on Life Claims program activities
• Help manage Hearsay platform disconnections and compliance submissions
• Distribute and follow up on Spark app leads
• Conduct contact list scrubs and help agents identify LinkedIn connections for outreach
• Support outreach and coordination for the Barnum program
• Assist with planning and organizing community involvement initiatives

Recruiting Operations:

• Assist the Director of Recruiting with reviewing resumes and candidate screening
• Input candidate notes into the recruiting database and maintain accurate records
• Help prepare materials and logistics for recruiting events
• Communicate professionally with potential candidates and support recruiting follow-up

Office Support:

· Welcome and direct visitors to the appropriate departments with professionalism and warmth.

· Manage a multi-line phone system: answer, screen, and route calls promptly.

· Maintain a clean, organized, and well-stocked reception area.

· Sort and distribute mail, manage deliveries, and handle visitor access and security protocols (e.g., monitoring the visitor logbook and issuing visitor badges)

· Coordinate office supply inventory and assist in scheduling meetings and appointments.

· Provide clerical and administrative support across departments.

Who You Are:

• A collaborative team player who loves being behind the scenes
• Tech-savvy and organized with strong follow-up skills
• Equally comfortable posting on social media or digging into a spreadsheet
• Able to manage multiple systems and timelines with professionalism and attention to detail
• Enjoys working across departments and jumping in wherever needed

Qualifications:

• 2-4 years of experience in marketing, recruiting, and/or administrative support
• Familiarity with email marketing tools (e.g., Constant Contact, Mailchimp)
• Comfortable with LinkedIn, CRM systems, and office tools (Microsoft Office)
• Excellent written and verbal communication skills
• BA or BS Degree

What We Offer:

• A supportive team environment with room to grow
• Exposure to multiple departments and career development opportunities
• Competitive pay and benefits
• A mission-driven workplace where your work truly matters
• Benefits:

o Health insurance

• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Parental leave

Job Type: Full-time

Pay: $24.00 - $37.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Marketing: 2 years (Required)
• Recruiting: 1 year (Required)

Ability to Commute:

• San Jose, CA 95110 (Required)

Work Location: In person