Supervisor of Customer Experience at UTC San Diego (30-35 hrs/wk with full benefits)

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Supervisor

Primary Purpose:

The successful individual will leverage their proficiency in retail to…

Client & Service Expert:

• Expertise in the development of a clientele.

• Model and lead the team by developing a repeat business and maximizes sales through proactive

• client outreach.

• Build and maintain new and existing client relationships and have a strong, productive client

• book.

• Maintain clientele and thank you note standards.

• Demonstrate strong use of selling skills.

Leadership Presence:

• Achievement of personal sales goals.

• Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.

• Ensure the highest level of service is provided to all customers through extensive product

• knowledge and the completion of product profiles.

• Foster a team environment by creating a fun, competitive, inviting atmosphere.

Building Brand Equity:

• Understand and communicate the kate spade new york brand aesthetic, brand philosophy and

• lifestyle to the sales team and customer.

• Ensure brand and operating standards are met to support brand consistency.

• Ensure store presentation standards are achieved and maintained.

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds,

• completing bank deposits, opening and closing registers and securing facility.

• Accurately processes all POS transactions and inventory functions such as transfers, receiving,

• fedex shipments, repairs and damages to maintain the integrity of the inventory.

• Adherence to Kate Spade loss prevention policies and operational procedures.

The accomplished individual will possess...

• Strong written and verbal communication skills

• Detail oriented

• Proactive ability to multi task and prioritize

An outstanding professional will have...

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment

• College degree preferred

Physical Requirements…

• Available to work store schedule, as needed, including evenings and weekends

• Standing for extended periods of time

• Able to safely lift boxes up to 40 pounds

• Comfortable climbing ladders

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Kate Spade at .

Work Setup

BASE PAY RANGE $17.00 TO $27.75
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.