Inside Sales Representative (Bilingual in Eng/Spanish)

Inside Sales Representative
Location: Santa Fe Springs, CA (Onsite)
Reports To: Sales Manager
Schedule: Monday–Friday
Pay Range: $18.00–$22.00 per hour (based on skills and experience)
Job Type: Full-time, Non-Exempt

Company Summary
Collision Auto Parts, comprised of three entities that operate distribution facilities across California and New Mexico, is a leading value-added distributor of certified and non-certified aftermarket collision repair parts. COL’s product categories include bumper covers, grilles, fender liners, hoods, tail lamps, head lamps, and related components.

Collision Auto Parts utilizes a robust fleet of trucks to deliver parts to customers daily. Through long-standing supplier partnerships and a dedicated focus on customer service, the company has built strong relationships with national and regional MSOs and local collision repair providers.

Position Overview
We are seeking a detail-oriented and customer-focused Inside Sales Representative to join our Santa Fe Springs team. This individual will serve as the primary point of contact for customers placing orders by phone, providing product information, checking availability, and ensuring that all orders are processed accurately and efficiently.

Key Responsibilities
Handle inbound calls from customers placing orders for automotive parts and accessories
Provide product guidance, availability, pricing, and compatibility details based on vehicle make, model, and year
Enter and process sales orders in the company’s order management or ERP system accurately and promptly
Verify part numbers and stock levels using internal databases or supplier catalogs
Upsell or suggest alternative or replacement parts when appropriate to meet customer needs
Coordinate with warehouse, shipping, and inventory teams to confirm delivery timelines and resolve fulfillment issues
Respond to customer inquiries related to order status, returns, or warranty information in a professional and timely manner
Document customer interactions in CRM or ticketing systems to ensure accurate records
Meet or exceed performance metrics, including call handling time, order accuracy, and customer satisfaction
Perform other duties as assigned by the Sales Manager or Supervisor

Qualifications
High school diploma or equivalent required
1–3 years of customer service or inside sales experience, preferably in the automotive or auto parts industry
Strong working knowledge of automotive parts and terminology preferred
Excellent verbal communication skills, attention to detail, and active listening abilities
Proficient in Microsoft Office and order entry or CRM systems such as HubSpot, Salesforce, or NetSuite
Ability to multitask, stay organized, and work in a fast-paced, team-oriented environment
Strong computer and data entry skills required
Ability to lift up to 40 pounds occasionally
Ability to read and understand English for order and invoice purposes
Bilingual in English and Spanish preferred
Dependable, punctual, and committed to continuous learning

Work Environment
This position requires consistent attendance at the Santa Fe Springs distribution facility. Standard business hours apply, with some flexibility depending on call volume and coverage needs.

Why Join Us
Stable, growing company with opportunities for advancement
Supportive, team-based culture
Commitment to quality, customer satisfaction, and safety

Equal Employment Opportunity Statement
Collision Auto Parts is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other basis protected by applicable federal, state, or local laws.