Registered Nurse, Client Care Coordinator - 815 Residential Services

Registered Nurse, Client Care Coordinator - 815 Residential Services

815 Buena Vista Ave W, San Francisco, CA 94117, USA

Job Description

Posted Tuesday, December 9, 2025 at 8:00 AM

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Health RIGHT360 offers residential treatment services designed to serve individuals and families with substance use disorders and co‑occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs run 24/7 and provide individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re‑entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The 815 Residential and Withdrawal Management (WM) program fully integrates substance use disorder and mental health services. Beyond merely providing both services under the same roof or cross‑training staff, it adopts a model of providing effective services to the targeted needs of individuals with co‑occurring disorders. The program treats both problem types as primary and assists clients to recognize key reciprocal factors such as self‑medicating strategies; physiological and psychological changes associated with long‑term substance use; and the impact of street drugs on mental health symptoms.

KEY RESPONSIBILITIES

Leadership Responsibilities:

• Comfortable in changing systems and champions change.
• Participates in matters related to performance and quality improvement and creates and ensures adherence to protocols.
• Provides medical clinical leadership to the Intake team.

Organizational Responsibilities:

• In conjunction with Nurse Director, assures organizational readiness for accreditation surveys and ongoing monitoring and reporting of conformance to quality.
• Supports the interpretation of best practice standards to implement into daily processes for care coordination.
• In conjunction with the multidisciplinary teams, coordinates care with various services including MAT team, Primary care, behavioral health, psychiatry, BH withdrawal management team, and/or BH residential team.
• Educate clients on their conditions, treatment options, and medication management to ensure understanding and adherence.
• Develop, implement, and monitor client‑specific care plans in collaboration with physicians, patients, and others invested in the client’s well‑being.
• Provide complex care coordination for all clients accessing healthcare services internal and external to HealthRIGHT360.
• Refers clients for medical services at the ICC clinic or externally as appropriate. This may include primary care, psychiatry, dental, or addiction services.
• Coordinating external health information to inform patient care.
• Share pertinent client information with medical providers as well as behavioral health team as appropriate, this may include medication lists, problem lists, hospital discharge information, etc.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

• Active registered nursing license in California.
• BLS Certification must be obtained within 30 days of hire.
• Experience and interest in working with safety‑net populations and in treating substance use disorders.
• Experience working successfully with issues of mental health, criminal background, and other potential barriers to economic self‑sufficiency.
• Master’s degree in Case Management.
• Previous experience in Hospital Acute Care, Community Health Centers, Prior Auth, Utilization Review / Utilization Management.
• Experience with Welligent and/or EPIC EHR preferred.

Knowledge

• Knowledge of electronic medical records.
• Knowledge of co‑occurring disorders and trauma informed treatment preferred.
• Knowledge of clinical documentation (treatment plans, progress notes etc.) preferred.

Must complete background check and livescan clearance.

We will consider for employment qualified applicants with arrest and conviction records.

815 Buena Vista Ave W, San Francisco, CA 94117, USA