Senior Product Manager, Intelligent Messaging

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces .

About the Role

Personalization has long been marketing’s holy grail. At Attentive, we’re finally making it real.

In this role, you will own and scale AI Journeys, Attentive’s fully automated messaging product, transforming shopper intent into high-performing, 1:1 personalized consumer experiences. This is a high-impact, end-to-end opportunity at the heart of Attentive’s AI strategy, where you’ll shape how brands adopt automation with confidence and how consumers experience the future of shopping.

What You’ll Accomplish

• Build trust in fully automated messaging:
• Design controls, guardrails, and workflows that give marketers confidence to adopt AI-driven personalization at scale
• Deliver clear visibility, metrics, and reporting that explain performance, outcomes, and tradeoffs, turning automation from a black box into a trusted system
• Translate complex AI decisioning into simple, intuitive marketer experiences
• Build tight feedback loops with enterprise customers and internal GTM teams to ensure the product solves real-world problems and earns long-term adoption
• Drive meaningful performance for shoppers and brands:
• Elevate the shopper experience with more intelligent, timely, and relevant messaging
• Partner closely with engineering, data science, analytics, and design to continuously improve results, including applying generative AI and machine learning to personalize content and optimize delivery
• Extend the product across channels and use cases to unlock more value for customers.

Your Expertise

• You measure success by shipped impact. With 4+ years of product management experience, you’ve owned products from discovery through scaling and can point to concrete outcomes
• You are deeply attuned to your audience, with an exceptional ability to translate customer needs into intuitive product experiences
• You quickly become the go-to owner for everything you touch, obsessed with the details and relentless about results
• You thrive in ambiguity, rolling up your sleeves and learning by doing
• You excel across both sides of the product, from backend decision logic and system architecture to the user experience and customer trust it creates
• Bonus: Experience building or working closely with ML and/or AI-driven systems
• Bonus: Past success unlocking adoption for complex products and/or optimizing consumer journeys

You'll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full time position is $175,000 - $219,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE , Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.