Implementation Manager
- Own the customer onboarding and implementation process following a sale, from delivery through successful initial operation.
- Serve as the primary point of contact for growers during the early adoption phase.
- Serve as an ARA product specialist.
- Coordinate installation, configuration, and field readiness in partnership with dealers, pre-sales, and after-sales teams.
- Ensure growers and operators receive effective onboarding and training aligned to their operational goals.
- Proactively monitor early usage to identify adoption risks, performance gaps, or operational challenges.
- Provide hands-on support and guidance during the initial operating period to drive successful outcomes.
- Translate customer needs and feedback into actionable insights for product, pre-sales, and after-sales teams.
- Align internal teams on implementation timelines, responsibilities, and customer expectations.
- Support dealer enablement to ensure a smooth transition to long-term after-sales support.
- Contribute to customer success playbooks, onboarding materials, and best-practice documentation.
- Track implementation milestones and customer success indicators.
- Identify recurring adoption challenges and recommend improvements to processes, training, or product workflows.
- Understanding the use of chemicals in different crops, for time of day/weather, etc.
- Must be able to operate a tractor.
- Bachelor’s degree in Agronomy Agricultural Systems, Automation, or related field; or equivalent experience.
- Agricultural CCA or PCA is required.
- 5+ years of experience in agriculture, ag-tech, or precision agriculture is required
- Professional working proficiency in Spanish is required
- Hands-on experience working directly with growers, operators, or dealer service teams.
- Strong understanding of agricultural operations and field workflows.
- Demonstrated experience supporting customer adoption and success.
- Experience coordinating across sales, technical, and service teams.
- Willingness and ability to travel extensively during peak implementation periods.
- Customer-success mindset with a strong focus on outcomes and value realization.
- Excellent interpersonal and communication skills; comfortable building trust with customers.
- Highly organized with strong ownership and follow-through.
- Ability to manage ambiguity and operate effectively in fast-scaling environments.
- Technical curiosity and comfort working with hardware, software, and field operations.
- Solution-oriented, calm, and proactive when addressing customer challenges.
- Ability to translate technical concepts into practical, operator-friendly guidance.
- Passion for sustainable agriculture and innovative technologies.
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