Call Center Support Specialist

Company's Mission

The Law Offices of Daniel Kim Is One Of The Highest Rated Personal Injury Law Firm in California. The Law Offices of Daniel Kim is a personal injury law firm that only fights for victims. The Law Offices of Daniel Kim specializes only in cases involving car, truck, motorcycle, rideshare (Uber/Lyft), pedestrian vs. auto, and bike vs. auto accidents. Our firm is well known for successfully maximizing our clients' case value for those who are injured due to the negligence or carelessness of others. We fight for justice. Daniel Kim, Founder of The Law Offices of Daniel Kim represents victims of motor vehicle accidents and fights to ensure they receive the compensation they deserve.

Summary

Our growing law firm is looking for a front desk receptionist, who is self-motivated, detailed-oriented, reliable, and able to work in a fast-paced environment. The ideal candidate will be able to provide reliable and consistent client support, acting as a liaison between the client(s) and staff.

Responsibilities:

-Follow call center scripts and guidelines to provide consistent service

-Make daily outbound calls to previous customers

-Answer incoming calls and respond to customer inquiries in a professional and courteous manner

-Inquire about the customer service previously given and recommendations on how to improve our service

-Cross sell company services and build new customer relationships

-De-escalate situations involving dissatisfied customers, offering customer assistance and support

- Perform data entry tasks to update customer records and maintain accurate documentation.- Analyze customer' s experience and ask for customer referrals

-Perform other duties that may be assigned

-Able to make 60-80 outbound calls daily

Qualifications:

- Previous experience in a call center or customer service role is preferred.

- Strong communication skills, both verbal and written.- Proficient in data entry and computer skills.- Ability to handle high call volumes and work in a fast-paced environment.- Bilingual proficiency in English and Spanish is required.- Knowledge of medical terminology is a plus.- Excellent phone etiquette and active listening skills.

-Associate and or Bachelor's degree preferred, or relevant work experienced.

This position offers competitive pay and benefits. Join our team of dedicated professionals who are committed to providing exceptional customer service. Apply now to be part of our dynamic call center team!

Job Type: Part-time

Pay: $16.00 - $25.00 per hour

Expected hours: 30 per week

Schedule:

• Monday to Friday

Application Question(s):

• Are you available for part time work?

Experience:

• marketing: 3 years (Required)
• Customer Support: 3 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Costa Mesa, CA 92626 (Required)

Work Location: In person