EPC Mechanical Superintendent (Downey)
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Salary: $25 - $27 per hour A bit about us: Service Desk Engineer needed for large well established California Bank Why join us?
- Leverage the latest technologies
- Strong while contracted benefits (M,D,V, and 401k)
- Profit sharing contribution
- Great PTO plan
- Holiday bonus
- Provide first-line IT support to all staff members, addressing any issues related to our software, hardware, or network.
- Utilize Zendesk to manage and respond to IT support tickets in a timely and effective manner.
- Implement ITSM best practices to ensure efficient and effective IT service management.
- Maintain, upgrade, and troubleshoot Windows-based systems and servers.
- Collaborate with the IT team to develop and implement IT strategies and systems that align with our business objectives.
- Ensure the security of our IT systems, implementing necessary updates and safeguards to protect sensitive data.
- Conduct regular audits and tests to identify any potential issues or opportunities for improvement.
- Provide training and guidance to staff on new systems, software, and best practices for IT use.
- A minimum of 2 years of experience in IT support or a related role.
- Expertise in Zendesk, ITSM, and Windows. Experience with other similar platforms will also be considered.
- A degree in Computer Science, Information Technology, or a related field is preferred.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills, with the ability to explain complex IT concepts in a clear and understandable manner.
- A commitment to staying up-to-date with the latest developments in IT and the mortgage industry.
- A team-oriented mindset, with a willingness to collaborate and share knowledge with colleagues.
- The ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
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