Customer Support Specialist

Customer Support Specialist

Company: Style Netbox
Location: Los Angeles, CA
Schedule: Monday to Friday, 8-hour shifts
Salary: $33 – $35 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a detail-oriented and compassionate Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, delivering exceptional service and ensuring their queries and concerns are addressed effectively. As a crucial part of our customer experience strategy, you will handle customer inquiries through various channels including phone, email, and live chat.

Responsibilities

• Provide timely and effective support to customers via phone, email, and chat.


• Resolve customer inquiries and complaints with empathy and professionalism.


• Document customer interactions and feedback in our support systems accurately.


• Collaborate with other departments to resolve product issues and improve customer experience.


• Identify common customer issues and help develop resources or FAQs to reduce future inquiries.


• Assist in training new team members on customer support protocols and tools.

Qualifications

• Proven experience in a customer support role or similar position.


• Excellent communication skills, both verbal and written.


• Strong problem-solving abilities and a customer-centric mindset.


• Ability to work efficiently in a fast-paced environment.


• Familiarity with customer support software and tools.


• Strong organizational skills and attention to detail

Benefits

• Competitive hourly pay: $33 – $35 per hour.


• Clear career path with leadership growth opportunities.


• Mentorship and training programs designed to accelerate development.


• Collaborative and creative work environment.


• Health, dental, and vision coverage.


• Paid time off and holidays.


• Full-time position with consistent Monday–Friday schedule.