Document Control Clerk

Description About Us InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients. At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond. Job Overview The Document Control Clerk manually inserts printed client data records into the proper envelopes, verifies that the proper pages correspond with each mail piece and that the proper number of mail pieces are accounted for in each job. The Document Control Clerk will scan each mail piece that is completed along with the corresponding job ticket, and place the mail pieces in the proper bins to be postmarked with postage (if needed) and prepped for mail. The Document Control Clerk is responsible for hand inserting small jobs with 10 or less mail pieces. Monday-Friday 11:30am-8pm OR 12:30pm-9:00pm What We Offer ~ Competitive Hourly Pay ~ Health, Dental, Vision and Life Insurance ~401(k) with generous company match ~ Paid Time Off, Sick Leave and Holidays ~ Bonus Opportunities ~ Stability ~ Employee Assistance Program ~ Casual Dress-Jeans are OK! ~ Supportive and collaborative team culture Responsibilities Obtain a thorough understanding of client needs, and execute against those needs Pull custom materials such as inserts and envelopes Hand insert each mail piece with required materials into the proper envelope Verify that the proper pages correspond with each mail piece Confirm that you have the proper amount of mail pieces for each job Scan each mail piece completed and the corresponding Job Ticket Place mail pieces in the proper bins to be postmarked with postage (if needed) and prepped for mailing Hand insert small jobs by verifying documents, gathering envelopes and inserts. Then inserting the pieces, scanning the pieces, placing pieces in Bindery for mailing and the scanning off the job ticket complete Separate Flat & Multiples from each job and place in proper area to be hand inserted Separate the General Delivery & Foreign mail pieces Pull and recycle bills that have been entered by Client Services Team Mark each job in the QC program to allow all departments to know that the job has made it to Mailing Department Report any quality issues with Manual work to management Work with the Client Services Team when needed to address any issues Accommodate special client requests in a manner that satisfies the needs of the client and InfoSend, Inc. Manage and upkeep special projects as assigned (this can be doing QC audits on Tax / first time mailings) Keep area clean and organized Work closely with Print and Mailing Departments Cover Administrative Assistant during breaks and lunches or as needed which includes allowing access into the building and answering phones Other duties as assigned. Qualifications Extreme attention to detail Some lifting required. Must be able to lift up to 30 lbs. Some pushing & pulling of carts required Self-motivated Organized and strong on follow through Sets high personal standards of performance. Able to identify and solve problems independently and offer suggestions to changes in processes Able to thrive in team atmosphere Excellent oral and written communication skills Willingness and strong desire to learn and grow Good computer skills in Microsoft Office programs (Word and Excel) Job Type: Full-time $17.00-$18.00