Commercial Landscape Production Manager

JOB TITLE: PRODUCTION MANAGER

DEPARTMENT: LANDSCAPE MAINTENANCE

OUR MISSION:

Stay Green Inc. is committed to being the leader in providing professional landscape services resulting in the

highest level of client satisfaction.

POSITION SUMMARY:

The primary role of the Production Manager (PM) is to manage and direct the activities of assigned routes/crews to ensure safety , exceeding customer service and exceeding quality standards are achieved while adhering to the operating budget . Additionally, the Production Manager will work closely with Account Manager (AM) to develop and maintain the vision that the client requested while continuing working in coordination with all other Stay Green Departments to successfully achieve common operational goals.

EXPERIENCE & TRAINING:

The PM must have at least one year of experience in directing crews and jobs and have a valid California Driver’s License with good driving record, as determined by our insurance company. Other skill set requirements include: the ability to organize, prioritize and allocate workload for optimum efficiency, proficient written and verbal communication, aesthetic and safety of ornamental pruning of trees and plants, ability to train and evaluate employees, excellent organizational skills and detail orientation. PM also needs to possess knowledge of plant material, all irrigation systems and controllers, some knowledge of backflows, usage of fertilizer and safe handling of chemicals and pre-emergent. PM needs to have technical knowledge of commercial landscape maintenance practices and basic computer skills.

ESSENTIAL JOB FUNCTIONS:

The duties listed below are examples of the work typically performed by an employee in this position:

A. Performs job functions timely and efficiently.

· Uphold and promote all standards of safety as described in SGI’s policies and OSHA regulations. Immediate reporting of any employee injuries or liability incidents to the AM. The PM or AM needs to immediately report the injury/incident to the Human Resources Department.

· Implement and exceed current company policy, systems and procedures of all Field Operations, Safety, Quality Control and Technical Training Programs.

· PM will interview and recommend hiring of new employees that will report to them. PM will coach, counsel and discipline all employees in their direct report.

· Monitoring and holding all subordinate’s accountability to their duties and responsibilities and acceptable SGI performance levels including wearing appropriate uniform and PPEs for job functions and ensuring personal hygiene, keeping trucks, yards and other work areas in good order.

· Responsible for dispatching, routing, and scheduling of all field labor.

· Responsible for emergency calls afterhours/weekends on a rotation among branch staff with manager titles. These calls need to be replied to, communicated, resolved to our best ability within 2 hours.

· Must be able to accomplish 3 major projects (Rocks) per quarter.

· Responsible for training and evaluating employees that are assigned. Train all new employees on proper SGI horticultural practices including job sequencing and Bueno/No Bueno. PM will train employees to become crew leaders.

· Assist AM with job quality evaluations of properties and recommend and present information for extra work/work orders to AM.

· Provide monthly orders, including small tools, based on budgets provided by AM. PM will monitor and have accountability of all equipment and fleet.

· Track progress and complete all walk-through notes and Aspire issues.

· Performs other duties and special projects as required.

B. The customer service standards of the organization are reflected in daily work habits.

· Complaints are researched and responded to within 24 hours unless it is possible to complete same day.

· Requests from other departments are responded to in a friendly and positive manner within 24 hours unless it is possible to complete same day.

· All co-workers and customers are treated courteously.

C. Demonstrates behaviors consistent with the Code of Conduct and aligned with the organization’s mission, vision and shared values.

• Reports promptly any suspected or potential violations to laws, regulations, procedures, policies and practices, and cooperates in investigations.
• Conducts all transactions in compliance with all SGI policies, procedures, standards and practices.

D. Ensures that appearance and personal conduct are professional at all times.

· Excellent attendance record and follows sick and rain day procedures.

· Wears appropriate uniform and PPE’s for job functions and ensures personal hygiene, keep truck, yards and other work areas in good order.

· Works at maintaining a good rapport and a cooperative working relationship with customers and staff.

· Represents the organization in a positive and professional manner at all times.

· Maintains organizational and employee confidentiality at all times.

PHYSICAL REQUIREMENTS:

The physical requirements described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Hearing: Adequate to perform the essential functions of the job.

Speaking: Adequate to perform the essential functions of the job, such as clearly communication with multiple personnel

Vision: Normal visual acuity.

Other: Must be able to prioritize; have cognitive reasoning and problem-solving ability.