QA and Reporting Specialist

DSSI is hiring a Quality Assurance Specialist to work with a workforce services development company in Escondido. This is a contract position-6 months.

This role conducts case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.

JOB RESPONSIBILITIES:

Ensures quality control procedures for operational processes are performed in accordance with established County, contract guidelines and company policies and procedures.

• Performs comprehensive “cover to cover” compliance reviews on case files to ensure accuracy of data and narrative inputs.
• Supports the identification of training needs based on error trends.
• Takes charge of personal development to achieve an individual case accuracy target of 95%.
• Assists the QA, Training, and Reporting Manager to ensure team goals are met.
• Reviews staff responses to quality Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends.
• Compiles monthly performance reports.
• Review project data to ensure adherence to established Contract guidelines.
• Assists with review of departmental processes and procedures, analyzes monthly data and reports to ensure continued improvement of operations.
• Ensures confidentiality of all information regarding staff performance and compliance.

Required Skills:

•Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates

• Ability to learn quickly in a fast pace environment;
• Orientation toward team-based approaches.
• High self-awareness and ability to accept feedback.
• Ability to prioritize work and meet deadlines.
• Process oriented and results-driven work strategy.
• Ability to analyze data and develop summary reports.
• Detail and process improvement oriented.
• Ability to work independently and with minimal supervision.
• Strong verbal and written communication skills.
• Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to maintain a record keeping and follow-up system.
• Ability to work across all levels of management and staff.
• Excellent accuracy and attention to detail.

Position Requirements

• Associates degree in Human Services, education, psychology, sociology or related field required, bachelor's degree preferred.
• Excellent computer skills in Microsoft Office, Email and Data Entry
• Strong communication skills both written and verbal.
• Driver's License with good driving record.
• Must report to Escondido office as needed.

Job Type: Full-time Temporary 6 month contract

Salary: $25-$27 per hour

Schedule:

• Monday to Friday

Experience:

• Quality Assurance: 2 years (Preferred)

Work Location: In person Escondido

This is a great opportunity to work with a company that is helping our local community. Apply today and our team will contact you for a phone interview !

Job Types: Full-time, Contract

Pay: $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person