Retail Counter Sales Representative
- Performs all duties following established safety policies and regulations, with personal safety and the safety of employees and customers in mind.
- Maintains a clear understanding of the proper usage and capabilities and safety parameters of applicable machinery, processing equipment, and handling devices.
- Maintains showroom and other designated areas of responsibility in a clean, neat, and organized state.
- Recognizing that the customer is the highest priority, emphasizes customer satisfaction throughout the sales process.
- Encourages the development of lasting business relationships with customers.
- Follows up on customer orders, resolves problems to the customer's satisfaction, responding in a timely manner.
- Consistently demonstrates excellent communication skills, both orally and in writing contributing to a positive customer experience.
- Effectively communicates any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. to customers.
- Manages cash and processes credit cards accurately for customer transactions.
- Proactively manages product inventory to include ordering products and materials, keeping designated areas fully stocked, cycle-counted, and organized.
- Utilizes proper forms, drafts and properly stores documents and reports.
- Continuously updates product knowledge through any available resources. Stays informed and educated as to product specifications, capabilities, inventory and applicability.
- Demonstrated understanding of Best Management Practices (BMP) related to sales and customer service.
- Strong knowledge and clear understanding of Company products and processing equipment.
- Excellent communication skills.
- Excellent planning and organizing and project management skills.
- Excellent team interaction and promotion
- Ability to manage work to meet goals and objectives
- Strong customer, quality and results orientation.
- Flexibility to adapt to changing business, market and Company conditions.
- Knowledge of and proficiency in Microsoft Office Suite computer software.
- Practically applying proficient basic math skills, basic material layouts and application, proper spelling, grammar, and punctuation in an application to the uniqueness of IMS and its industry
- Maintaining a positive attitude, pleasant demeanor, and a well-groomed, professional business presence.
- Excellent verbal, non-verbal, and written skills.
- Proficiency in operating modern desktop computers, related software, and related modern office equipment.
- Exercising independent judgment and decision making based on standard policy and procedures.
- Proficiency in utilizing Industrial Metal Supply (IMS) Business Systems.
- Operating a caliper, cash register, tape measure, and micrometer.
- Ability to analyze fairly complex product data and develop innovative recommendations and solutions in association with sales and customer service.
- Ability to prioritize, take ownership of, and focus on critical initiatives.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships with supervisors, fellow employees, and customers, and the public.
- Ability to prepare and maintain records and reports, both manually and electronically.
- Ability to be an effective team member and lead projects.
- Ability to multi-task.
- Ability to adapt to changing business, market and Company conditions
- High school graduation or equivalent and a minimum of two years of progressively responsible related experience.
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