Customer Success, Enablement Senior Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Works with customer success and cross-functional stakeholders to understand field development requirements in the context of the skills, knowledge, processes, tools, best practices, and coaching required to execute the global customer success strategy. Conducts in-depth discovery to understand field competencies, productivity, and related gaps. Serves as the key interface between business stakeholders and the program and services team, translating field needs into enablement recommendations. Validates the enablement approach with SMEs and key stakeholders, aligns global requirements, leads regional enablement needs, and secures executive sponsorship. Acts as the audience expert for the program and services team, ensuring programs are grounded in field realities and business priorities.

Responsibilities

Requirements Gathering

• Identifies enablement programs required to help the field execute against the global customer success strategy

• Engages field and business leaders to gather and prioritize detailed enablement requirements in order to determine enablement approach and objectives

• Identifies and leads regional-specific enablement requirements, ensuring unique market and field needs are captured and represented to the program and services team

• Develops and validates enablement plans for key programs with executive sponsors across field and business leaders

• Calibrates and aligns divergent requirements as needed

Stakeholder Engagement & Program Validation

• Serves as the primary liaison between business stakeholders and the program and services team

• Gathers and represents field requirements and insights — via surveys, interviews, and focus groups — to inform program design and development

• Validates the program approach with key stakeholders, SMEs, and field leaders to ensure alignment before execution

• Acts as the audience expert, providing the program and services team with ongoing field context, priorities, and feedback

• Engages customer success enablement management and leaders to recommend enablement approaches and ensure programs meet field needs

Program & Project Management

• Develops and maintains detailed program plans, proactively managing milestones, dependencies and timelines to ensure smooth execution

• Defines and communicates program objectives, scope, execution plan, dependencies and resource requirements

• Provides transparency, updates and tracking of program/project for executive sponsors

• Consistently verifies and drives executive sponsorship across field and business leaders

Enablement Adoption & Communication

• Identifies and engages customer success leaders and field champions to help drive enablement program and content adoption

• Develops and executes a comprehensive communications plan to promote enablement programs, leveraging available communications and enablement platforms

• Identifies and recommends new ways to communicate with the field, optimizing platform capabilities

• Defines the role of customer success management coaching in driving enablement program adoption and surfaces opportunities for CS management to advocate programs

Program Reporting

• Defines, tracks and reports on key metrics that indicate enablement program adoption and impact, providing customer success leadership with results

• Analyzes data and shares business insights and recommendations with field and business leaders to inform or refine enablement approaches

Qualifications

• Proven years of experience preferred

• Prior experience in a front-line customer success or account management role preferred

• Bachelor's Degree required

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual

Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here .

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.