ServiceNow Architect

This is a remote position.

We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops translate business needs into scalable technical solutions and guide global delivery teamsincluding an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery Contract Lifecycle Management (CLM) Procurement HRSD CSM/CRM and AI/GenAI .

Duration: Contract To Hire

Key Responsibilities

Client Engagement & Requirements

• Lead discovery workshops stakeholder interviews and process deep-dives.
  

• Document business requirements process flows technical specs and user stories.
  

• Translate functional needs into clear actionable ServiceNow technical requirements.
  

Solution Architecture

• Design scalable secure and enterprise-grade solutions across LSD CLM Procurement HRSD CSM and AI/GenAI.
  

• Develop workflow logic data models integration patterns and system architecture.
  

• Ensure alignment with ServiceNow best practices and performance guardrails.
  

Project Leadership & Delivery

• Lead multiple concurrent ServiceNow implementations end-to-end.
  

• Partner with offshore/India-based teams to communicate requirements and provide technical governance.
  

• Oversee sprint planning backlog refinement estimates and delivery timelines.
  

Governance & Quality Assurance

• Establish architectural standards and reusable solution patterns.
  

• Conduct design reviews code reviews and solution validation.
  

• Drive risk mitigation and troubleshoot complex platform issues.
  

Stakeholder Management

• Act as a trusted technical advisor to business and IT leaders.
  

• Present roadmaps designs and technical recommendations confidently.
  

• Collaborate effectively with C-level leaders process owners and global teams.
  

Qualifications

Required

• ServiceNow Certified System Administrator (CSA).
  

• One or more advanced certifications: CAD CIS-HRSD CIS-CSM CIS-Procurement CIS-Contract Management CIS-Legal Service Delivery (preferred).
  

• 5 years designing and implementing enterprise-level ServiceNow solutions.
  

• Strong hands-on experience with workflows integrations (REST/SOAP/OAuth) ACL/security and data models.
  

• Proven experience leading workshops and offshore/global delivery teams.
  

Nice to Have

• Experience with ServiceNow AI/GenAI Predictive Intelligence or NLU.
  

• Domain knowledge: Procurement Ops Legal Ops HR Ops or Customer Ops.
  

• Familiarity with CSDM and CMDB for HR Legal and CSM.
  

Please respond with your updated resume and contact information to

Best Regards

DAWAR CONSULTING INC.