CATERING and SALES MANAGER (on-site)
- Generate a definitive group sales and marketing plan to achieve departmental revenue goals
- Prospect for new group sales leads through regular cold calls and online research
- Network to obtain leads and build relationships with new and existing clients
- Plan, coordinate, and manage all aspects of private event and meeting functions held
- Work with the management team to achieve defined business objectives
- Create and customize back-office items such as group contracts, banquet event orders, wedding timelines, and event itinerary’s, and chef’s orders & wedding tastings.
- Meet with vendors at the venue location on the day of the event to assist staff in ensuring the completion of a successful event
- Ensure that logistics are considered, staying within the allocated budget
- Keep image libraries updated on an ongoing basis with visuals that are on-brand, working with clients to secure rights to use images from events
- Schedule and execute tours for events and room blocks if needed
- Efficient at using Caterease software to help with the planning of events, learning all aspects of the program
- Plan and coordinate wedding tastings, timelines, banquet event orders (BEO’s), chef orders, food and beverage orders, and rental orders with clients and team
- Establish and maintain relationships with clients and vendors, including collecting vendor info at the conclusion of event, retrieving photos, and collecting feedback
- Plan event details, collaborating with the management, clients, and/or wedding planner
- Customize contracts to meet group and property needs and seek approval for details that fall outside of customary arrangements and house policies
- Enter contracts into the calendar and collect payments in a timely manner
- Attend and manage hotel-hosted events and address potential issues that may arise
- Respond with a sense of urgency to guest service concerns during events and achieve satisfactory resolution
- Maintain a working knowledge of the complex needs of a wide variety of events throughout the season
- Provides management oversight as needed to the restaurant on the manager’s day off
- Keeps event staff informed as to all details of each event, and monitors and directs the team during events, ensuring guest satisfaction and smooth operations
- Tracks information and data to provide regular management reports as requested by the General Manager
- Maintains and organizes catering and banquet supplies, which includes purchasing
- Maintains staffing guidelines, staffing lists, and works with HR and/or staffing agencies to ensure appropriate staffing levels for events, to ensure excellent service while meeting budget needs
- Assess trends, team performance, and the general group sales climate, and make thoughtful suggestions to improve revenue and performance for the hotel
- Works with the revenue management team and coordinates group pickup, room blocks, and other details to achieve the revenue strategy for the property
- Attends management meetings as required
- Supports all management initiatives throughout the property as needed
- Communicates matters of importance to the General Manager immediately
- Represents the hotel in a positive light at all times to guests, staff, clients, and the general public
- AA degree or higher in communication/marketing, or equivalent experience required
- 1 + years of hospitality sales experience
- 2 + years of event coordinating experience
- Demonstrated experience working in restaurants and catering, delivering high levels of guest satisfaction
- Experience as an event coordinator
- Must have strong customer service skills and problem resolution skills
- Must be able to work under pressure, have excellent time management skills, and be able to prioritize and handle multiple projects
- Must be proficient with sales tools/resources such as Microsoft Office applications or Google equivalents, Instagram, Facebook, and Twitter
- Must have mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
- Ability to work nights, weekends, and holidays as business dictates
- Must be detail-oriented, organized, and efficient
- Able to perform all essential duties with or without accommodation
- Walking, standing, sitting – frequently
- Kneeling – occasionally
- Lifting/pulling/pushing up to 50 pounds – occasionally
- Computer – frequently
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