Salesforce Solution Architect (Agentforce) - Remote Canada Position

Req ID: 368867

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Solution Architect (Agentforce) - Remote Canada Position

Job Title: Salesforce Agentforce Architect

Role Overview

We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills .

The ideal candidate will work closely with customers during the discovery and envisioning phases , identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions.

Key Responsibilities

Customer Engagement & Discovery

• Lead workshops, interviews, and discovery sessions with business and technical stakeholders
• Elicit, analyze, and document business requirements and customer interaction use cases
• Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency
• Translate business needs into clear solution architectures and implementation roadmaps
• Act as a trusted advisor to clients, guiding them on best practices and platform capabilities

Solution Architecture & Design

• Design end-to-end Agentforce solutions , including AI agents, workflows, integrations, and data models
• Define architecture for scalable, secure, and high-performing implementations
• Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce
• Create solution blueprints, architecture diagrams, and technical specifications
• Ensure alignment with enterprise architecture and governance standards

Required Qualifications

• 8+ years of experience in Salesforce architecture and solution design
• Proven experience with customer-facing roles , including discovery and requirements gathering
• Strong expertise in:
• Salesforce Service Cloud and platform architecture
• AI/automation solutions (Agentforce, Einstein AI, or similar)
• Integration patterns (REST/SOAP APIs, middleware)
• Ability to translate business problems into technical solutions
• Excellent communication and stakeholder management skills

Key Skills

• Customer discovery & consulting
• Solution architecture & systems thinking
• AI/Agent-based solution design
• Stakeholder management
• Strong documentation and presentation skills

Titre du poste : Architecte Salesforce Agentforce

Aperçu du rôle

Nous recherchons un(e) Architecte Salesforce Agentforce expérimenté(e) pour piloter la conception et la mise en œuvre de solutions d’engagement client basées sur l’IA, en utilisant la plateforme Agentforce de Salesforce.

Ce rôle nécessite une combinaison solide d’expertise en architecture technique, de conseil métier et de compétences en interaction client lors des phases de découverte.

Le/la candidat(e) idéal(e) travaillera en étroite collaboration avec les clients durant les phases de découverte et de cadrage, afin d’identifier des cas d’usage à forte valeur ajoutée et de les traduire en solutions Agentforce évolutives, sécurisées et performantes.

Responsabilités principales

Engagement client & découverte

• Animer des ateliers, entretiens et sessions de découverte avec les parties prenantes métiers et techniques
• Recueillir, analyser et documenter les besoins métiers et les cas d’usage liés aux interactions clients
• Identifier les opportunités d’utilisation d’Agentforce (agents IA, automatisation, IA conversationnelle) pour améliorer l’expérience client et l’efficacité opérationnelle
• Traduire les besoins métiers en architectures de solutions claires et en feuilles de route d’implémentation
• Agir en tant que conseiller de confiance auprès des clients, en les guidant sur les bonnes pratiques et les capacités de la plateforme

Architecture & conception de solutions

• Concevoir des solutions Agentforce de bout en bout (agents IA, workflows, intégrations et modèles de données)
• Définir des architectures évolutives, sécurisées et performantes
• Cartographier les cas d’usage avec les capacités Salesforce : Service Cloud, Data Cloud, Einstein AI et Agentforce
• Produire des schémas d’architecture, des blueprints et des spécifications techniques
• Garantir l’alignement avec l’architecture d’entreprise et les standards de gouvernance

Qualifications requises

• Minimum 8 ans d’expérience en architecture Salesforce et conception de solutions
• Expérience confirmée dans des rôles en contact client, incluant la découverte et la collecte des besoins
• Expertise solide dans :
  • Salesforce Service Cloud et architecture de la plateforme
  • Solutions d’IA et d’automatisation (Agentforce, Einstein AI ou équivalent)
  • Modèles d’intégration (API REST/SOAP, middleware)
• Capacité à traduire des problématiques métiers en solutions techniques
• Excellentes compétences en communication et gestion des parties prenantes

Compétences clés

• Découverte client et conseil
• Architecture de solutions et vision système
• Conception de solutions basées sur l’IA et les agents
• Gestion des parties prenantes
• Excellentes compétences en documentation et en présentation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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