Retailer Financial Support Manager

Job Description and Duties

The California Lottery is seeking a motivated and operationally minded leader to join the Retailer Financial Services unit as a Supervisor I. This position plays an important role in supporting financial operations related to collections, accounts receivables, retailer account management, and operational process improvement. The ideal candidate is someone who can think critically, communicate effectively, support staff through change, and contribute to improving operational efficiency, accuracy, accountability, and customer service.

We are looking for individuals who are collaborative, adaptable, organized, and comfortable working in a fast-paced environment with evolving operational priorities. Candidates should be prepared to balance daily workload demands and production timelines while supporting process improvement efforts, operational changes, issue resolution, and overall team performance. This is an opportunity to contribute to meaningful operational improvements while supporting a team responsible for critical financial and customer support functions within the California Lottery.

See attached Duty Statment for additional information.

This position requires a current Supervisor I exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!

You will find additional information about the job in the .

Working Conditions

1. Schedule: 8:00 AM – 5:00 PM
2. Travel: Infrequent travel as needed

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• If you are basing your eligibility on education, (), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Operational Leadership – Experience supervising or leading staff in an operational, financial, or customer service environment.
• Analytical Thinking – Strong analytical and problem-solving skills with the ability to identify root causes and improvement opportunities.
• Accountability & Compliance – Experience maintaining accountability and ensuring compliance with policies, procedures, and operational standards.
• Financial Operations – Experience reviewing, reconciling, or overseeing financial, banking, collections, or accounting-related activities.
• Process Improvement – Experience developing or improving operational procedures, workflows, or business processes.
• Change Management – Experience leading implementation efforts or supporting change management initiatives in an operational environment.
• Operational Analysis – Experience using data, reports, reconciliations, or operational metrics to support decision-making and improve outcomes.
• Staff Development – Demonstrated ability to coach, mentor, and develop staff in a collaborative environment.
• Interpersonal Judgement – Experience handling escalated issues or sensitive situations using sound judgement and professionalism.
• Financial Stewardship – Knowledge of accounting principles, financial controls, fiduciary responsibility, or banking operations.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Position Location

Headquarters
700 N 10th Street
Sacramento, CA 95811

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see below for Statement of Qualification instructions.