Warrant Distribution and Claims Processing Supervisor

Job Description and Duties

Under general direction provided by a Supervising Program Technician (SPT) III, the Supervising Program Technician (SPT) II is responsible for planning, organizing, directing, and overseeing the technical program activities of the Warrant Distribution unit and Claims Processing Unit. The Warrant Distribution Unit is responsible for releasing time-sensitive “over the counter” warrants such as investments, apportionments, as well as payments to SCO’s EFT vendor and state payroll and others. The unit sorts and distributes in-coming mail and provides courier services throughout the State Controller’s Office. The Claims Processing Unit is responsible for preparing and issuing rush warrants; provides final processing for “paper claims” (non-automated claims); critical and time-sensitive payments such as investments. SPT II provides expert-level program guidance, interprets laws and regulations, performs quality assurance functions, and ensures compliant, timely, and accurate completion of program workload. This position requires an in-depth knowledge of program specific procedures, policies, and technical systems.

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Plan, organize, direct and evaluate the work of staff of the Warrant Distribution Unit and Claims Processing Unit. Complete and present staff with Probation Reports, Performance Appraisal Summaries, Individual Development Plans.

• Direct the activities of the Rush and Specials Desk for “over-the-counter” release of warrants to agencies, banks, and special couriers. Monitor daily funding approval to ensure daily release of warrants and/or “over-the-counter” release.

• Lead the full hiring process including drafting job announcements, create screening criteria, as well as screen applications, preparing interview questions and desired qualifications, scheduling and conducting interviews, and making hiring recommendations for the General Disbursements Manager.

• Provide daily oversight of attendance, schedule coordination, and time sheet approval to ensure operational coverage.

You will find additional information about the job in the .

Working Conditions

This position is located at The Park, a quaint and historical campus environment two blocks from McKinley Park, in the heart of residential East Sacramento. Easily accessible from US 50 and I-80, The Park offers free parking, quick walks to local restaurant favorites, and countless lunchtime strolling opportunities through the quiet East Sacramento neighborhood.

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.

Special Requirements

A resume is required.

A cover letter is required.

Take the required examination here: Supervising Program Technician II Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate effectively orally and in writing.

• Ability to follow oral and written instructions, policies, and procedures.

• Take initiative in work both independently and as a team member.

• Excellent attention to detail.

• Excellent attendance, punctuality, and dependability.

• Ability to guide, motivate, and train staff members.

• Critical thinking to resolve issues quickly and effectively.

• Capacity to build trust, manage team dynamics, and handle conflict resolution.

• Ability to manage workflows, schedules, and priorities.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter: Applicants must include a cover letter introducing yourself and briefly explaining why you feel this position is a good fit based on the duty statement and desirable qualifications listed below.