Customer Service/ Inside Sales Associate

Customer Service/ Inside Sales Associate

Schedule

Full-time position requiring 40+ hours per week. Work schedule offers flexibility; however, candidates must be available to work a half-day on some Saturdays as part of your schedule.

What You'll Do

• Welcome customers with a friendly, professional attitude and create a positive shopping experience

• Respond to customer inquiries in person, over the phone, and through email in a timely manner

• Assist customers in selecting the right products and provide recommendations for specialty and specification-based items

• Process purchases, prepare quotes, and manage custom and special-order requests accurately

• Accept customer payments while operating the point-of-sale system, cash register, and internal inventory software

• Monitor stock levels and coordinate inventory transfers from our secondary location whenever necessary

• Keep customers informed by providing timely updates on the status of their orders and expected delivery dates

• Maintain a clean, organized sales floor by restocking shelves, arranging merchandise, and ensuring inventory is properly stored

• Support daily store operations by helping maintain accurate inventory records and contributing to overall team efficiency

What We're Looking For

• Prior experience in retail sales, inside sales, or a similar customer-facing role within a fast-paced environment

• Excellent customer service skills with the ability to build positive relationships through one-on-one interactions

• Friendly, enthusiastic, dependable, and motivated with a strong work ethic

• Comfortable using computers and able to quickly learn new software, inventory systems, and point-of-sale applications

• Strong verbal and written communication skills, with the ability to communicate professionally in person, by phone, and through email

• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks while maintaining accuracy.

Benefits

• Competitive hourly pay with opportunities for overtime

• Paid time off (PTO) and paid holidays

• Health, dental, and vision insurance options

• 401(k) retirement plan with company match (where applicable)

• Paid training and ongoing professional development

• Career advancement opportunities within the company

• Performance-based bonuses and recognition programs

• Supportive team environment with hands-on leadership

• Stable, full-time employment with consistent scheduling