Office Technician (General)

Job Description and Duties

The Employment Development Department (EDD), Document Management Division (DMD) is searching for a motivated, skilled, and challenge-seeking individual who enjoys innovation, problem solving, and is interested in working with an exciting team of professionals in a fast-paced environment. Under the general direction of an Office Services Supervisor II (General), the Office Technician (General) performs a variety of advanced journey level duties in the Batching Sub-Unit. The incumbent is responsible for all aspects of preparing paper documents and returns for high speed scanning related to State Disability Insurance Online (SDIO), Paid Family Leave (PFL), Unemployment Insurance (UI) and Tax programs. Using a high degree of initiative, the incumbent is responsible for preparing batches in a timely manner to meet critical deadlines of same day, next day, third day and quarterly processing schedules. The incumbent also acts as a lead person on a rotational basis. When acting as a lead person, the incumbent helps to direct and monitor the workflow including document preparation and sorting and refining of incoming forms. The responsibility of this position requires that the incumbent be able to communicate effectively, work independently, and apply tact and good judgment. The incumbent must keep in mind the processing deadlines for the various work types within the Document Management Section.

The incumbent acts as back up for the Remittance Processing Sub-units. Responsibilities include the operation of the OPEX Falcon scanners and specialized software. The incumbent also generates various management information reports, backs up data, and performs other remittance processing related activities. The incumbent is cross-trained to assist in opening mail and batching documents, as business needs require.

Because of fluctuating workload levels and strict processing time frames, the incumbent may be required to work overtime or an early or fluctuating work schedule. The incumbent may also be asked to assist in other DIMC job functions performing general office work which may include typing or keying data into online forms for data and image export. The incumbent must be able to move mail trays, boxes, or tubs from mail cages to work areas or to mail opening, scanning and remittance processing equipment. The incumbent will be required to move boxes of material weighing up to 25 pounds.

This position creates excellent opportunities and is conveniently located near Rancho Cordova while offering free parking and a variety of nearby restaurants.

Positions exist in Sacramento County.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Office Technician (General) Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

Please attach your Statement of Qualifications (SOQ) to your application.

Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the SOQ. Applications without a SOQ will not be considered. Generic SOQ's that do not specifically address the prompts below, or SOQ's that do not follow the formatting requirements, will be disqualified from review.

The SOQ should be no longer than one page, single-spaced, one-inch margins, and Arial 12-point font. Must include applicant full name and job code on the top right hand corner, also restate and number each question before providing response.

Please respond to the prompt below to the best of your ability:

1. Describe your work experience that has prepared you to perform the responsibilites of this position as detailed in the duty statement.

2. Explain what you think excellent customer service is and give an example where you provided excellent customer service.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.