IT Manager

Position Summary

We are seeking an experienced and results-driven IT Manager with a strong background in the Food & Beverage (F&B) franchise industry and proven expertise in Point of Sale (POS) system implementation and management . The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions across franchise operations.

Key Responsibilities

• Lead the planning, execution, and delivery of POS system implementation and upgrade projects across multiple franchise locations.

• Collaborate with cross-functional teams including Operations, Finance, and Marketing to align IT solutions with business objectives.

• Manage vendor relationships, negotiate contracts, and oversee third-party service providers for POS hardware and software.

• Ensure system reliability, data integrity, and compliance with data privacy and security standards.

• Provide technical leadership and support for store-level IT infrastructure, including network, hardware, and troubleshooting software.

• Develop and maintain documentation for system configurations, workflows, and standard operating procedures.

• Analyze business requirements and recommend technology solutions to improve operational efficiency and customer experience.

• Monitor and manage IT budgets, project timelines, and resource allocation.

• Train and support franchise staff on POS systems and related technologies.

• Stay current with industry trends and emerging technologies relevant to F&B and retail IT.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).

• 7+ years of IT experience, with at least 2 years in a managerial or project leadership role.

• Hands-on experience managing POS system rollouts (e.g., QU, PAR, NCR, Toast, Revel, etc.) in a multi-unit F&B or retail environment.

• Strong understanding of F&B operations, including order management, inventory, and customer engagement systems.

• Excellent project management skills with experience using tools like Jira, Asana, or MS Project.

• Strong communication and stakeholder management skills.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Preferred Qualifications

• Experience with mobile ordering, self-service kiosks, or digital payment integrations.

• Familiarity with data analytics platforms and reporting tools (e.g., Power BI, Tableau).

• Knowledge of compliance standards such as PCI-DSS and data privacy regulations (e.g., CCPA, GDPR).

• Bilingual in English and Korean preferred