Help Desk Specialist

Robert is seeking a skilled and customer-focused Help Desk Specialist to provide IT support and resolve technical issues for our employees and clients. In this role, you will be the first point of contact for troubleshooting hardware, software, and network problems. You will document issues, provide timely solutions, and escalate complex problems to higher-level support teams as needed. Your technical expertise and excellent communication skills will ensure smooth IT operations and high user satisfaction within the company.

Responsibilities

• Respond to and resolve IT support requests via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues promptly and effectively.
• Document incidents, solutions, and escalate unresolved issues appropriately.
• Assist with system setups, installations, and upgrades.
• Maintain knowledge of company IT infrastructure and policies.
• Provide training and guidance to end-users on common IT tools and practices.
• Collaborate with IT team members to improve support processes.

Requirements

• Proven experience as a Help Desk Specialist or in a similar IT support role.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent problem-solving and communication skills.
• Ability to work efficiently both independently and as part of a team.
• Familiarity with help desk software and remote support tools.
• Relevant technical certifications (e.g., CompTIA A+, ITIL) are advantageous.
• High school diploma or equivalent; additional IT-related education is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources