Student Relief Analyst

Job Description and Duties

Associate Governmental Program Analyst / Analyst II – Title change effective January 1, 2026

This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

Department of Consumer Affairs Recruitment Survey

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Are you passionate about helping others? Would you consider yourself a creative person who enjoys thinking outside of the box? Do you want to work with a diverse, energetic team committed to assisting California students? Then consider this opportunity!

Under the direction of the Student Tuition Recovery Fund (STRF) Staff Services Manager (SSM) I, the Associate Governmental Program Analyst (AGPA) is responsible for coordinating the Bureau for Private Postsecondary Education’s (Bureau) activities associated with student protection and outreach efforts and activities associated with student reimbursement from the Student Tuition Recovery Fund mandates stipulated in the California Private Postsecondary Education Act of 2009 and the Bureau regulations.

You will find additional information about the job in the .

Working Conditions

Hybrid telework is available based on operational needs and is subject to change. On March 3, 2025, Governor Gavin Newsom issued Executive Order N-22-25, which requires departments to adopt a four day per week default in-person requirement beginning July 1, 2025. The position is headquartered in Sacramento, CA

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

The Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience and skills meet the minimum and desirable qualifications and qualify you for the position. The SOQ serves as documentation of your ability to present information clearly and concisely in writing and should be typed and no more than 2 pages long. It must also contain a header listing your name and position number listed according to the Job Advertisement. Resumes, letters, and other materials will not be considered as responses to the SOQ. Please answer each question separately and list your responses by the number corresponding to the SOQ question. Provide the name and telephone number of a reference who can verify the work and/or experience you described in the SOQ.

Any applicant who fails to submit a statement of qualifications with responses to the specific questions will be automatically disqualified from this recruitment.

1. Please provide an example of you experience working with statistics and performing data analysis.

2. Please provide a detailed example of your experience drafting correspondence and/or reports.

3. Please provide a detailed example of outstanding service that you provided to a customer.

4. Please provide details of how you handle your workload when there are competing priorities.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

COMPETITIVE APPLICANTS WILL:

1) Be reliable, dependable, accountable and able to function in a fast-paced, changing environment.

2) Have the ability to respond to and solve sensitive and/or complex issues with confidentiality, discretion and tact.

3) Have the ability to respond to and manage multiple priorities and meet tight deadlines.

4) Possess strong written and verbal communication skills as well as strong computer skills using MS Office Suite (Word, Excel, Teams, Outlook, etc.) and organizational skills.

5) Have the ability to work with a variety of people and organizations in a professional and courteous manner.

DESIRABLE QUALIFICATIONS:

1) Demonstrated ability to develop and maintain cooperative and collaborative relationships both within an organization and with outside partners.

2) Excellent verbal and written communication that changes to meet the needs of the audience.

3) Demonstrated ability developing, interpreting, and reviewing policies, procedures, regulations, etc.

4) Ability to use Microsoft Office Suite and other tools to effectively manage and communicate with staff.

5) Demonstrated ability to effectively prepare and proofread written documents, including formal reports.

6) Ability to exercise good judgment, work well under pressure, and meet deadlines.

7) Excellent organizational and time management skills.

8) Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.

9) Excellent conflict resolution skills, interpersonal skills, emotional intelligence, self awareness and a passion to help others.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

BPPE employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment.

Some added benefits BPPE offers include: Flexible Work Hours, Telework Opportunities, Free Parking, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Group Legal Services, and Reimbursement Accounts.

Additionally, the Bureau offers mentorhship, career guidance, supportive management invested in your development and a diverse talented team with great minds.

ADDITIONAL INSTRUCTIONS

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - An SOQ is required and must be included. Please see Special Requirements section for further instructions.