Property Steward

Job Description:

The Property Steward plays a critical role in delivering a refined and seamless guest experience at Promontory. This non-exempt, full time on-site position is responsible for the aesthetic stewardship, cleanliness, and functional readiness of the property, supporting daily winery operations, hospitality experiences, and special events. Success in this role requires a service-oriented mindset, exceptional attention to detail, and the ability to execute both elevated hospitality support and hands-on operational tasks with consistency and pride.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hospitality & Guest Experience Support
• Maintain all guest-facing areas to the highest standards of presentation, cleanliness, and readiness
• Support the choreography and flow of daily hospitality activity to ensure seamless guest experiences
• Prepare daily visit accoutrements, including wine service and culinary accompaniments such as Parmesan and grissini
• Ensure hospitality spaces are fully prepared, functional, and consistently stocked.
• Coordinate and assist with the set-up and breakdown of private visits, experiences, and special events
• Provide hospitality support at Harlan Estate and BOND as needed

Inventory & Operational Support
• Assist with monthly wine and non-wine inventory counts
• Unload, organize, and restock wine across designated storage locations
• Coordinate inventory and replenishment of hospitality supplies, tools, and shared break room needs for hospitality and winemaking teams.
• Proactively monitor inventory levels and communicate supply and equipment needs to the Hospitality team
• Assist with coordinating winery staff lunches during harvest and peak activity periods

Property Care & Maintenance
• Clean and sanitize restrooms, hospitality spaces, kitchens, break rooms, and workspaces
• Clean windows, windowsills, sinks, countertops, appliances, furniture, and fixtures
• Vacuum, sweep, mop, shampoo, and maintain flooring and stairways
• Strip, seal, finish, and polish floors as required
• Dust furniture, walls, machinery, and equipment
• Empty trash, replace liners, and manage recycling of corrugated boxes and glasses
• Assist with moving and relocating furniture, equipment, and machinery as required
• Coordinate with Facilities and Maintenance to address property needs in a timely and discreet manner

Safety, Compliance & Security
• Follow all procedures for chemical labeling, dilution, storage, and use
• Maintain Janitorial closets and equipment in a clean, organized, and safe condition
• Wear provided and approved attire in alignment with approved work uniforms
• Monitor building security, including securing doors after operating hours and identifying potential hazards
• Operate winery vehicles on occasion

NON-ESSENTIAL DUTIES & RESPONSIBILITES
• Perform other related duties as assigned
• Maintain consistent communication and coordination with the Hospitality teams

QUALIFICATION REQUIREMENTS
• High school diploma or equivalent required
• Minimum of four (4) years’ experience in a luxury hospitality, estate, or high-end property environment
• Strong communication and interpersonal skills
• Highly detail-oriented with a service-driven mindset
• Proactive, honest, and trustworthy
• Ability to work independently and perform effectively under pressure
• Self-motivated team player with a positive attitude
• Valid California driver’s license

PHYSICAL REQUIREMENTS
• Ability to safely lift, carry, push, and pull objects weighing up to 95 pounds, with or without reasonable accommodation
• Ability to stand and walk for extended periods, including frequent and continuous movement on foot between multiple locations across the property, both indoors and outdoors
• Ability to work on hard, uneven, and varied surfaces for prolonged periods (up to 12 hours daily)
• Ability to frequently grasp, bend, stoop, squat, kneel, climb stairs, reach overhead, and perform repetitive motions associated with cleaning, setup, and operational support tasks
• Ability to perform physical tasks requiring coordination, balance, and manual dexterity

WHAT WE OFFER
• Health benefits for you and your family, including medical/dental/vision additional health benefits include life, long term disability, FSA or HSA and 401(k)
• Vacation and sick time along with 10 paid holidays and annually designated employee appreciation days
• A diverse team of coworkers that care about each other in a fun, exciting work environment

Pay Transparency Disclosure: The pay scale for this position is $23.00-$24.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.

Domain HWH is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employment with Domain HWH is at-will, meaning either the employee or employer may terminate the relationship at any time with or without cause and with or without notice, except as provided by law.

If you require an accommodation to apply for or interview for a position, please contact our Human Resources Department at 707.286.1900 [email protected]

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