E- Commerce Director, Business Technology Solutions, Hybrid

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .

Job Description

The BTS e-Commerce leader is responsible for the strategic vision, leadership, and end-to-end management of AbbVie’s global e-Commerce technology platforms. Supporting seamless business-to-business (B2B), >$3B annual transactions, multi-business unit & global and business-to-consumer (B2C) operations (high volume, high visible events), this leader guides performance, scalability, compliance, and innovation in alignment with AbbVie’s commercial goals across Aesthetics, Therapeutics, Eye Care, etc.

Responsibilities

• Define and lead the global e-Commerce technology strategy in partnership with commercial, digital, and executive leadership.

• Oversee the development, operations, and continuous evolution of integrated e-Commerce platforms across multiple business units (B2B and B2C), ensuring robustness during high-value and high-volume periods.

• Champion customer-centric digital solutions and optimize user experiences for both healthcare professionals and consumers.

• Drive seamless integration with enterprise systems (ERP, web/digital, order processing, CRM, supply chain, analytics, security, etc.) to optimize end-to-end workflows.

• Ensure rigorous compliance with data privacy, security, PCI and global regulatory standards.

• Build, manage, and inspire high-performing internal teams and external/vendor partners, including managers and cross-functional leads.

• Monitor performance metrics, transaction reliability, uptime, and respond rapidly to platform or incident challenges, including surge events.

• Implement executive-level reporting routines, delivering actionable insights on performance and risk.

• Drive continual process and technology improvement, leveraging leading trends (personalization, mobile-first, payment innovation, AI, automation).

• Make strategic decisions influencing the future of e-Commerce technology at AbbVie, supporting long-range business impact.

• Build strong relationships and collaborate extensively with senior leadership, influencing policies and organizational direction.

• Demonstrate AbbVie’s enterprise mindset, leadership attributes, and support a culture of talent development and succession.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field required; master’s degree preferred.

• Minimum of 10 years of progressive IT leadership, ideally with direct experience managing global scale B2B and B2C e-Commerce platforms in regulated environments (pharma/healthcare preferred). Will also consider 14+ years of relevant technical experience.

• Proven management of high-value transaction systems (>$3B), and e-Commerce operations during both steady state and peak demand.

• Demonstrated ability to manage operating and capital budgets of at least $8M.

• Demonstrated success managing and leading geographically distributed, multicultural teams of 12+ FTE’s and large professional services pool with varied structures (direct, matrix, vendors, managed services).

• Subject matter expertise in cloud infrastructure, e-commerce architecture, APIs, security, and compliance.

• A passion for continuous learning and staying current with emerging trends is strongly desired.

• Executive-level communication skills, capable of conveying complex technical and risk items to diverse audiences.

• Track record of employee development, talent management, and creating a culture of collaboration and performance.

• Experience with process improvement, strategy development, resource planning, and implementation of large-scale systems.

• Strong alignment with AbbVie’s Ways of Working and Leadership Attributes.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: