Customer Service Specialist - Call Center

Job Description

Job Description

Salary: 18-22/Hour

Customer Service Specialist Role:

The role of Customer Care Representative is a professional position centered on delivering exceptional service and sales support to both existing and prospective customers. This position entails a variety of tasks, including inbound and outbound phone calls, email correspondence, online chats, text communication, data entry, troubleshooting, and order validation.

The representative will be responsible for facilitating, analyzing, and resolving customer inquiries, providing product support, and promptly addressing questions or concerns to ensure customer retention and loyalty.

Key Responsibilities:

- Manage a high volume of inbound and outbound calls.

- Deliver exceptional customer service and support through strong verbal and written communication skills, utilizing effective telephone techniques.

- Troubleshoot and resolve customer issues or concerns by offering solutions, recommendations, replacements, and detailed product information, always with a sense of urgency and a positive, empathetic approach.

- Complete, maintain, and process records with high attention to detail to ensure accurate data is entered in CRM systems and other necessary technologies.

- Identify potential sales opportunities related to customer product needs or suggest up-selling of related products.

- Meet all identified performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team environment.

- Provide backup support to other teams as needed.

Qualifications:

- Associate degree in business, communication or related field

- A minimum of 2 years of prior experience in a call center or e-commerce environment within the last 5 years is essential.

- Industry-related experience is a plus.

- The ability to quickly acquire knowledge of complex programs and products, operate a personal computer, and navigate multiple software applications while interacting with customers via telephone.

- Proficiency in data entry with a focus on efficiency and accuracy is required.

- A polished phone demeanor, tone, and etiquette are essential.

- Strong verbal and written communication skills in English are required (bilingual capabilities are a plus).

- Familiarity with CRM software (such as Zendesk or Salesforce) is preferred.

Position Summary:

Work Schedule: 9 AM - 6 PM PST

Competitive pay

Partial coverage of medical/dental insurance

Paid time off

Good growth potential

Increased pay for the right candidate

Please note: The actual activities may vary beyond the description provided but the nature of the work will remain the same. Furthermore, this does not establish a contract for employment and these are subject to change at the discretion of the employer. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Education:

• Associate (Preferred)

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person