Retail Tech Sales Store Manager

The Sales & Store Manager is responsible for managing the day-to-day operations and drive revenue of the store location, its Technicians, and involved in all transactions with Technicians and Customers. Main focus areas will include conversion of leads into transactions and deepening connection and communication with current customers.

In this role, you will be at a centralized store location, at the front of the store, responsible for greeting walk-in customers, answering phones, online requests, emails, cold calling, prospecting and building relationships that will increase customer penetration, revenue growth and customer satisfaction.

You are also responsible for the financial stability, growth, and contribution to the company; fiscally responsible for the profit and loss of the store by setting goals and meeting targets weekly and monthly with your team.

Education and/or Experience Requirements & Preferences

• Bachelor's degree preferred. A degree/certification or equivalent education in relation to Business Management; or minimum 3 years experience in a goal and target setting position that heavily depends on converting leads into transactions in a sales role environment required.
• Minimum of 3 years' experience in a sales supervisory/management role preferably in a commissioned retail or services environment.
• Strong leadership skills, creative thinker and problem solver
• Excellent closing and negotiation skills
• Superb communication and customer service skills required
• Experience, skills, knowledge, or certification related to Consumer Electronics or Information Technology highly desired
• Strong organizational and computer skills; and experience with a CRM desired

Eligibility Requirements

• Proof of eligibility to work in the USA
• Pass reference and background check; professional references required
• Possess a California Driver's License; provide a clean DMV record, proof of insurability, as this position does sometimes require driving and using company vehicles.
• Must live within a reasonable commute distance due to the need to drive between locations and customer home/business.
• Available to work all operational hours; opening to closing and weekends.

Compensation & Benefits:

• Annual base salary of $66,560
• Monthly Stipend $40
• End of Month bonus based on a gross profit derivative; average store seen as low as $1000 and as high as $10,000 per month.
• Accrual of Paid Time Off
• California Paid Sick Leave
• Health plan monthly premium partially covered by Company
• Dental, Vision Benefits monthly premium fully covered by Company
• 401K plan available
• Mental Health benefit

Job Type: Full-time

Pay: $85,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Application Question(s):

• Are you willing to undergo a background check and professional reference check in accordance with local, state, and federal law?
• Do you currently live locally and able to comfortably commute to all our locations during commuter hours?
• Are you available to work all company operational days and hours especially Fri, Sat, and Mon?
• How many years of experience do you have in B2C sales in which you convert each lead into transactions including upselling?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Required)
• Supervising: 2 years (Required)
• Management: 2 years (Required)
• IT support: 1 year (Preferred)

License/Certification:

• California Drivers License (Required)
• Work Authorization in the USA (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person