Analyst, Solutions Management

The Analyst, Solutions Management will work within the North America Product Strategy & Network Readiness function to execute the end-to-end cross-border service quality and readiness strategy for money movement corridors. This role ensures Visa Direct delivers predictable, resilient, and transparent performance, enabling clients to consistently experience reliability and trust at scale. The analyst will work directly with the leader to consolidate fragmented responsibilities across product, network, readiness, operations, and partner teams into a unified function that accelerates corridor commercialization, improves client confidence, and directly contributes to NAVD’s growth and retention goals.

Key Responsibilities:

• Serve as the central intake and accountability point for all QoS initiatives.
• Maintain standards, and governance, including service definitions, measurement methodologies, and corridor performance criteria.
• Execute assessments to ensure product and network viability, technical readiness, and compliance with latency, uptime, and resiliency expectations.
• Drive the strategy in partnership with cross functional teams like Global Product, Network, and Architecture teams.
• Contribute and maintain roadmaps/backlogs related to initiatives related to improved routing, redundancy, error-handling, and performance optimization.
• Publish and maintain corridor scorecards with clear latency, success rate, and error rate KPIs.
• Operationalize alerting and monitoring frameworks across the region.
• Ensure consistent SLA adherence and work with internal operations teams to resolve issues impacting real-time performance.
• Create reporting that enables monitoring, proactive identification of risks, bottlenecks, and remediation pathways.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 123,000.00 to 190,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.