Patient Financial Services Manager (Remote)

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

POSITION SUMMARY:

Reports To: RCM Director  & CEO

Leads a team focused on patient financial services following claim adjudication. Ensures patients receive clear, compassionate guidance on remaining balances, payment options, and account resolution. Oversees outreach, billing communications, and dispute handling while maintaining compliance and supporting financial performance. Fosters a service-driven environment that builds trust and enhances both patient satisfaction and organizational outcomes.

What You’ll Do:

Patient Financial Services Operations

• Manage patient billing inquiries, payment plans, and financial assistance programs.
• Ensure accurate and timely posting of patient payments and adjustments.
• Monitor patient accounts for outstanding balances and initiate collection efforts.

Compliance & Regulatory Oversight

• Ensure compliance with HIPAA, HITECH, and state/federal billing regulations.
• Maintain documentation and audit trails for patient financial interactions.
• Implement policies to protect patient financial data and privacy.

Team Leadership

• Supervise financial services staff ensuring effective performance and service delivery.
• Provide training, coaching, and performance evaluations.
• Foster a patient-centered culture focused on empathy, accuracy, and transparency.

Technology & Systems

• Utilize EHR and billing platforms (ModMed EMA, Klara).
• Collaborate with IT and RCM teams to resolve system issues and improve workflows.
• Maintain documentation for financial procedures and system use.

Patient Experience & Advocacy

• Serve as a liaison between patients and billing departments.
• Resolve escalated patient concerns regarding financial matters.
• Educate patients on insurance coverage, billing processes, and available resources.

What We're Looking For:

• Strong understanding of patient billing, insurance processes, and financial counseling.
• Proficiency in EHR systems and billing platforms (ModMed EMA, Klara).
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage sensitive financial conversations with empathy and professionalism.
• Knowledge of healthcare compliance and patient rights.

  Education & Experience:

• Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).
• 5+ years of experience in patient financial services or medical billing.
• 2+ years in a supervisory or managerial role.
• Experience in dermatology or multi-specialty practices is a plus

Equipment & Software Operation:

The incumbent in this position may operate any/all of the following equipment:

• Microsoft 365, fax, email, phone, EMA, ModMed, et. Al

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

�  Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to [email protected]. We can't wait to meet you!

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