Quality Control Representative
- Perform jobsite inspections throughout division, organize and distribute to each jobsite
- Perform Monthly Jobsite safety Audits along with management. Organize, record and distribute to each jobsite
- Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations
- Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implantation of the safety program
- Perform quality inspections on homes, compile reports, and re-walk the home as scheduled.
- Perform monthly model quality walks and send to the Builder and Sales representative in each community
- Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality
- Be proficient in data entry into the BuildPro Warranty and Inspection System
- Should the need arise for you to help in the warranty department, demonstrate the highest st level of knowledge and customer satisfaction as a contact for our customers when they have warranty issues
- Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's One-year Warranty Program
- Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
- Attend an OSHA 10-Hour Instruction Course
- You are willing to perform other duties as assigned What you will need: (competencies, behaviors & attributes)
- Reasoning/Conceptualization
- Ethics & Integrity
- Leadership
- Respectful
- Sense of Urgency
- Strategic Thinking
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential construction
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Actual offers will be based on a variety of factors including experience.
- This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure
- Must be able to able to remain in a stationary position up to 50% of the time
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- #LI-GZ1
- Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)
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