Consumer Information Technician

Job Description and Duties

Under the general supervision of the Licensing Program Supervising Program Technician II (SPT II), the Program Technician II (PT II) works at the journey level in the Medical Board of California’s (MBC) Licensing Program’s Consumer Information Unit (CIU) and responds to a variety of requests from the public, organizations, applicants, and licensees for current information about the professions and occupations regulated by the Board and provides sensitive detailed program information and/or direction.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

MBC has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position will allow for some telework opportunities. All telework schedules are temporary, based on current conditions, and will be re-evaluated as conditions change.

Special Requirements

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Are you self-motivated, see the value in details, and enjoy serving the public? If you are, we would like to get to know more about you. We seek a talented individual with excellent communication skills, an analytical mind, patience, and a willingness to learn and explore. If your experience includes a background in government, policymaking, customer service, and/or project management, this may be a position you will enjoy.

• Excellent attendance, punctuality and dependability.

• Excellent computer skills using Excel, Word, and Outlook.

• Ability to communicate effectively orally and in writing.

• Ability to problem solve and make decisions.

• Able to work under pressure for time-sensitive, and high priority projects.

• Take initiative and work both independently and as a team member.

• Good interpersonal and analytical skills.

• Ability to meet deadlines.

• Ability to be flexible and adaptable to frequent workload changes.

• Knowledge of state licensing processes.

• Ability to lead a diverse group of individuals.

• Ability to provide excellent customer service.

• Ethics and Integrity.

The Medical Board of California works to develop an effective workforce by creating a foundation to enhance consumer protection, guide learning, and achieve MBC's strategic vision. Learn more about the work you'll do and MBC's strategic direction by visiting .

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact [email protected]. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  In order to be considered for this position, you must provide a Statement of Qualifications (SOQ)

  with numbered responses to each question, typed in 12-font (Arial), no longer than two pages, and

  must answer the following:

  1). Describe your experience dealing with the public and/or providing customer service.

  2). What skills and qualities can you bring to this position?

  Resumes may be included but will not take the place of a SOQ. Applications received without the

  SOQ and that do not provide numbered responses to each question will be disqualified.