Patient Account Rep POST NUMBER: 480142

A well-known healthcare facility is experienced Patient Account Representative to join our Revenue Cycle team in a self-pay, patient-facing capacity. This is primarily an inbound call center role: patients call in after receiving statements and need clear, empathetic guidance on their balances, insurance coverage, deductibles, and payment options. Your goal on every call is outstanding customer service — and collecting payment or establishing a plan before the call ends.

This role is fully onsite and a long term temporary position.

Qualified candidates MUST have:

• Answer inbound patient calls regarding billing statements, balances, and insurance responsibility
• Explain insurance coverage, EOBs, deductibles, and patient responsibility clearly and empathetically
• Collect payments or set up payment plans on every appropriate call
• Assist patients in understanding and applying for Financial Assistance programs
• Perform follow-up calls on patient balances prior to accounts being referred to collections
• Make outbound collection calls when inbound call volume permits
• Document all patient interactions accurately and in a timely manner
• Update demographic, insurance, and account information based on verified data
• Manage call volume efficiently — keeping handle time appropriate without compromising care

What we're looking for
Healthcare billing, patient financial services, or collections background — hospital or medical office experience strongly preferred
Ability to explain insurance concepts, EOBs, high-deductible plans, and patient responsibility to non-clinical patients
Collections-minded with genuine empathy — can ask for payment while maintaining a positive patient experience
Efficient communicator — able to keep calls concise and productive without being dismissive
Comfortable working inbound call volume in a fast-paced environment
Familiarity with credit and collection policies, HIPAA, and payer requirements
Proficient with PC and standard business office systems
Looking to hire ASAP
NO relocation offered
$24-25/hr
Fully onsite

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.