Automotive Service Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Automotive Dealership Group | Central California

If you are looking for an exciting career with a well-established, privately owned automotive group in Northern California, this opportunity may be the right fit for you. With decades of experience serving drivers across multiple locations, our organization is built on a strong foundation of performance, integrity, and a people-first culture.

We pride ourselves on maintaining a professional, team-oriented environment where leaders are empowered to drive results and build strong, successful teams.

Are you ready for your next leadership opportunity?

Position Summary

The Service Manager is responsible for leading an efficient and profitable service department. This role ensures optimal productivity, strong customer retention, effective cost control, and full compliance with operational and regulatory standards. The Service Manager drives technician efficiency and ensures consistent delivery of high-quality service experiences.

Pay Scale: Hourly rate ranges between $6,000 $15,000, with bonus opportunities based on department performance.

Automotive experience is required

Benefits & Perks

• Employer-paid life insurance
• Additional voluntary life insurance options
• Medical (HRA / HMO options)
• Dental (PPO / DHMO options)
• Vision coverage
• Short-term and long-term disability options
• 401(k) plan options
• Paid time off
• Employee assistance program
• Employee discounts
• Ongoing training and development opportunities

Key Responsibilities

• Establish and achieve departmental goals and performance objectives
• Recruit, train, coach, and develop service department staff
• Monitor productivity, efficiency, and overall team performance
• Foster a positive, team-oriented work environment across all departments
• Ensure compliance with federal, state, and local regulations (including OSHA and hazardous waste requirements)
• Maintain adherence to manufacturer policies, warranty procedures, and service standards
• Build and maintain strong customer relationships to drive retention and referrals
• Act as liaison between dealership operations and manufacturer representatives
• Address and resolve customer concerns promptly and professionally
• Maintain accurate service records and operational reporting
• Participate in leadership and management meetings as required
• Perform additional duties as assigned

Success in this role is measured by the ability to consistently achieve and exceed the following performance metrics:

• Labor Gross Profit & Total Service Gross Drive departmental profitability
• Effective Labor Rate (ELR) Maintain and improve labor rate performance
• Technician Productivity & Efficiency Optimize billed hours vs. available hours
• Hours Per Repair Order (HPRO) Increase service throughput and revenue per RO
• Customer Satisfaction Index (CSI) Maintain high customer satisfaction and retention
• Comeback Rate Minimize repeat repairs and quality issues
• Parts-to-Labor Ratio Ensure balanced and profitable repair mix
• Expense Control Manage departmental expenses within budget targets
• Warranty Performance Ensure compliance and minimize chargebacks
• Retention & Team Stability Maintain low turnover and strong employee engagement

Qualifications & Expectations

• Minimum of 5 years of automotive service management or related experience
• Strong customer service and relationship-building skills
• Proven leadership and team development capabilities
• Valid drivers license
• Positive attitude with a results-driven mindset
• Strong communication and listening skills
• Demonstrated ability to achieve performance and sales goals
• Manufacturer certifications (preferred, as applicable)
• Ability to comply with all company policies, procedures, and deadlines

**All post-offer applicants must successfully complete pre-employment testing to include background checks, insurability, and drug testing to qualify for employment**

The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of, veteran status, or any status protected under federal, state, local law, regulation, or ordinance, such as race and gender.