Customer Acceptance Manager

Overview

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can access accurate and anonymous Spatial Intelligence data to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. We also operate a commercial office in Spain to support our global outreach.

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including hubs celebrated for operational excellence and passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

Context

Once deployed on customers site, the Outsight products need to be evaluated to assess proper deployment and configuration through a combination of automated and manual performances evaluation. You will work with product and delivery teams to make sure Outsight products are accepted by customers, regulators, and business owners. You will provide documentation, processes and tools to support acceptance activities on deliveries and support the delivery team to analyse results.

Your responsibilities

Define & Plan

Define the customer acceptance test strategy after delivery: scope, objectives, types of tests (user, contract, regulation), resources and tools for all major Outsight product features.

Build a test plan: timeline, resources, deliverables.

Translate requirements into measurable acceptance criteria.

Design & Develop

Define and implement Outsight products automated and manual performances evaluations (mainly using Python scripting).

Select, maintain and develop hardware and software tools needed for acceptance tests.

Support execution with customers and delivery teams.

Analyze results and execution to improve test coverage and efficiency.

What makes the role important

You are the go-to person for all aspects of customer acceptance testing, from tests and criteria definition to tools implementation and support. You don’t run every test, but you ensure the right criteria, tools, and processes are in place so that Outsight products can be accepted flawlessly.

You are the link between Product and delivery teams to demonstrate and validate the Outsight products in customer environments.

Expected Skills

Master’s degree in Computer Science, Electrical, Industrial, Automotive —or equivalent practical experience.

Minimum 3 years in a similar role, demonstrating effective project execution, customer-centric support, and technical engagement.

Data analysis skills, including pre-processing, visualization and statistical analysis.

Strong skills in Python and usual API interaction.

Solid IT and networking fundamentals.

Customer-centric mindset with a commitment to delivering a high-quality support experience.

Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders.

Fluent in English (French is a plus).

Willing and able to travel for on-site deployments and customer support.

Curious, self-motivated, and eager to learn new technologies and methodologies.

Why join us?

Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.

As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with prestigious customers across four continents.

Join our international team of world-class engineers and leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.

Supported by investors who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career.

Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don’t make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.