MAT Coordinator

: JOB TITLE: Medication Assisted Treatment Coordinator Department: Medical - MAT & Dosing Reports To: MAT Program Manager Effective Date : 2.28.2023 Job Summary: Native American Community Clinic's Medication Assisted Treatment Program is seeking a full-time Coordinator . The program uses an integrated, harm reduction approach to providing holistic care to patients with Opioid Use Disorder. The program is culturally specific but does welcome all patients. The integrated team includes but is not limited to mental health professionals, Licensed Alcohol and Drug Counselors, Spiritual Care Specialists, Nurse Practitioners, and Peer Recovery Specialists. The program uses both an office-based, prescription model as well as a structured in clinic dosing program. This role will support both areas of the MAT program and requires the ability to facilitate coordination between all aspects of the patients care. The ideal candidate will be committed to providing high quality, culturally responsive services in a fast-paced environment. This position is an excellent opportunity to promote recovery within the Native American community and beyond. Duties & Res ponsibilities:

• Greet patients as they arrive at the clinic
• Manages the general flow of patients in the milieu

• Assist with scheduling and coordination of chemical health assessments and intakes
• Assist with client group activities
• Attend weekly clinical review meetings
• Receive and process referrals from internal and external sources
• Triage phone calls and requests, routes them to the appropriate staff

• Screen Medical intake requests and schedule based on high risk criteria
• Schedule follow up appointments
• Transportation coordination for patients enrolled in the program
• Assist with coordination of care between departments and with external organizations
• Participate in community and outreach activities

• Maintain supply inventory
• Assist with billing tasks such as audits
• Scan documents and upload to electronic medical record
• Check insurance and ensure that client registration paperwork is up to date
• Maintenance of the common spaces, ensure that coffee and snacks are made available

• Other tasks as assigned

Supervisory Responsibilities: This job has no supervisory responsibilities. Attendance: Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable. Competencies: To perform the job successfully, an individual must demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Education and Experience: High school diploma or general education degree (GED) and one to three months related experience and/or training; or equivalent combination of education and experience. Physical Demands and Work Environment :

• Frequently required to utilize hand and finger dexterity

• Frequently required to walk
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Frequently required to lift or move 10lbs and occasionally 25lbs

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus