1445355 - Director, Business Product Management - Commerce Operations

The application window is expected to close on: August 4, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Why You'll Love Cisco

We change the World. You will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

Meet the Team

Cisco's Commerce Experiences (CE) manages the intricate ecosystem of operations for our partners, sellers, renewal managers, and customers across all Cisco hardware, software, and services. We are dedicated to embracing a digital-first, agile-centric approach to provide seamless transactional support and manage strategic operations across diverse business models. Our mission is to continuously optimize business processes by reducing friction through simplification and automation, integrating and accelerating transformation within the operations engine.

What You'll Do

As a Product Manager, you will lead the development of innovative, AI-powered commerce solutions for Cisco’s global network of sellers, partners, and distributors. You will leverage cutting-edge technologies—including Artificial Intelligence, Machine Learning, and Agentic AI—to create intelligent, automated, and personalized commerce experiences. Key responsibilities include driving product adoption, optimizing features, and identifying opportunities for AI-driven improvements in areas such as order management, partner enablement, sales quoting, and post-sales support. Your work will streamline operations, enhance user experience, and shape the future of Cisco’s commerce platforms.

Role & Responsibilities

• Strategy & Vision: Define and champion the product vision and strategy for AI-powered commerce experiences, including direct business, ensuring alignment with Cisco’s broader business objectives and digital transformation goals.
• Product Lifecycle Management: Lead the end-to-end product lifecycle for new features and enhancements—from ideation and requirements gathering through to launch and post-launch optimization—with a strong emphasis on AI integration.
• Adoption Measurement: Track and analyze adoption rates for commerce and subscription products to advise ongoing improvements.
• Agentic AI Implementation: Drive the identification, design, and successful deployment of Agentic AI solutions within commerce workflows, focusing on intelligent automation, predictive analytics, and adaptive decision-making for sellers, partners, and distributors.
• Cross-functional Collaboration: Partner with engineering, UX/UI, sales, channel, finance, and IT teams to ensure seamless product development and deployment.
• Stakeholder Engagement: Develop strong relationships with key stakeholders—including sales executives, channel leaders, and operational teams—to understand their needs and translate them into actionable product requirements.
• Problem Solving & Solution Adoption: Identify operational bottlenecks and user problems within commerce processes and propose AI-driven solutions to drive simplification, automation, and an enhanced user experience.
• Market & User Research: Conduct comprehensive market analysis, competitive benchmarking, and user research to identify emerging trends and opportunities for AI adoption in commerce.
• Performance Measurement: Establish key performance indicators (KPIs) and metrics to assess the success and impact of AI-driven commerce solutions, iterating based on data and stakeholder feedback.

Minimum Qualifications

• BA/BS degree or equivalent plus 9+ years of related experience in Product Management, with a strong focus on enterprise software, SaaS, or digital commerce platforms.
• 2+ years of experience in commerce operations, sales enablement, partner programs, or supply chain management within a large enterprise.

Preferred Qualifications

• Demonstrated experience leading projects involving the successful implementation of Agentic AI solutions in a production environment.
• Solid understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles, methodologies, and their practical applications in business contexts.
• Demonstrated track record defining product strategies, roadmaps, and detailed requirements for complex software solutions.
• Experience in driving multi-functional and/or global initiatives.
• Excellent communication, presentation, and social skills, with the ability to articulate sophisticated technical concepts to diverse audiences.
• Familiarity with Cisco's product portfolio, ordering systems, and partner programs.
• Background in environments undergoing significant business transformation and leading organizational change.
• Ability to apply critical thinking to function effectively in ambiguous circumstances
• Proficiency in analyzing trends and using analytics for problem identification and solution validation.

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