Senior Product Manager - Patient CRM (South San Francisco)
About the Role
We are seeking a Senior Product Manager – Patient CRM to lead the design, development, and continuous improvement of customer-facing CRM products. This role owns the end-to-end product lifecycle, including product vision, roadmap, execution, and adoption.
Key Responsibilities
- Own and drive product vision, strategy, and roadmap for CRM/customer engagement platforms
- Lead end-to-end product lifecycle from concept through launch and adoption
- Build and enhance customer/patient engagement solutions using CRM platforms (Salesforce, Veeva, Health Cloud, etc.)
- Collaborate cross-functionally with Engineering, UX, Marketing, and Business stakeholders
- Drive data-driven decision-making , experimentation, and product optimization
- Ensure seamless product delivery through User Acceptance Testing (UAT) and feedback loops
- Define and track KPIs, adoption metrics, and business outcomes
Required Qualifications
- 8+ years of experience in Product Management
- Proven ownership of product strategy, roadmap, and delivery
- Experience building CRM or customer engagement platforms
- Strong experience with Salesforce, Veeva, or similar CRM tools
- Demonstrated success in product launches (GTM) and driving adoption
- Strong cross-functional leadership and stakeholder management
Preferred Qualifications
- Experience in healthcare, pharma, or digital health
- Experience working on patient engagement or customer-facing products
Additional Details
- Work Model: 100% Onsite
- Candidates must be local and able to work onsite 5 days/week
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