Concierge Manager

Job Summary

A premier corporate property in West Hollywood, CA is seeking an experienced Concierge Manager to lead Front of House operations and deliver a polished, high-touch service experience for tenants, guests, vendors, and internal teams. This direct hire opportunity is ideal for a hospitality leader who thrives in a fast-paced, service-driven property management environment.

The Concierge Manager will oversee daily service operations, support and develop front-facing team members, coordinate with key vendor partners, and ensure the property maintains exceptional standards of professionalism, responsiveness, and hospitality. This role offers the opportunity to join a highly visible corporate property environment with a strong focus on teamwork, operational excellence, supportive leadership, and consistent service quality.

Key Responsibilities

- Manage daily Front of House operations, including lobby, concierge, rover, loading dock, package room, and amenities teams.
- Lead staff scheduling, shift coverage, training, payroll coordination, PTO tracking, uniforms, and office inventory.
- Coordinate closely with custodial, valet, security, and other vendor partners to support smooth property operations.
- Maintain accurate operational documents, procedures, schedules, and updates in BuildingLink and OneDrive.
- Ensure exceptional customer service standards are consistently met for tenants, guests, and building stakeholders.
- Respond to operational needs, service issues, and staffing changes with professionalism, urgency, and sound judgment.

Compensation and Benefits

- Salary: $80,000-$100,000 per year, depending on experience.
- Job Type: Direct hire.
- Schedule: Full-time, 40 hours per week.
- Flexibility is required based on business needs.
- One weekend day is required.
- Location: West Hollywood, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage Front of House operations and day-to-day service delivery across multiple property support teams.
- Lead scheduling, payroll coordination, training, staffing coverage, and operational documentation.
- Coordinate with vendors and internal teams to maintain seamless building operations and service standards.
- Support a professional, hospitality-focused experience for tenants, guests, and property stakeholders.

- 5+ years of hospitality management experience in a corporate environment.
- Previous leadership or people management experience required.
- Strong customer service, communication, organizational, and problem-solving skills.
- Ability to lead teams, manage competing priorities, and maintain composure in a high-touch service environment.
- Proficiency with Microsoft Office.
- Ability to maintain accurate records, schedules, documents, and operational updates.
- Professional presence and a service-first approach suitable for a premier corporate property.

Preferred Qualifications

- Luxury hospitality, hotel, or Class A commercial property experience.
- Experience using BuildingLink.
- Background managing concierge, amenities, lobby, package room, loading dock, rover, or similar Front of House teams.
- Experience coordinating with security, valet, custodial, or facilities vendors in a corporate property environment.