Customer Support Rider Operations

📞 For more information or to apply, call or text Teresa at 346-646-3662 (between 2PM – 7PM).

Customer Support – Rider Operations

Location: Las Vegas, NV (Onsite)
Commitment: Full-time | 6-month contract with potential for extension

We are seeking motivated and empathetic individuals to join our team as Customer Support – Rider Operations . In this role, you’ll serve as the real-time human partner to our autonomous ride-hailing service, ensuring every customer has a safe, smooth, and positive experience.

You’ll provide live assistance to riders before, during, and after trips, helping with ride information, troubleshooting, and guiding customers through next steps in the event of a disruption or emergency. This role requires empathy, patience, and excellent communication skills, as well as the ability to thrive in a fast-paced, evolving environment.

Shifts Available

Flexibility is required; please note shift preferences when applying.

• Friday – Tuesday | 9:30AM – 6:00PM

• Sunday – Thursday | 9:30AM – 6:00PM

• Wednesday – Sunday | 5:30PM – 2:00AM

• Tuesday – Saturday | 5:30PM – 2:00AM

Responsibilities

• Provide live rider support via phone, chat, or other channels before, during, and after rides.

• Troubleshoot customer issues, de-escalate conflicts, and guide riders through solutions in real time.

• Collaborate with cross-functional teams to escalate and resolve rider concerns.

• Become an expert in Rider Operations tools and leverage them to deliver excellent service.

• Participate in testing, feedback, and data collection to improve operational processes.

• Uphold a safety-first, inclusive, and supportive team culture.

Requirements

• 2+ years in customer service, retail, or another customer-facing role (phone + written support).

• Strong ability to de-escalate issues and solve problems quickly.

• Excellent verbal and written communication skills; able to listen and interpret customer needs clearly.

• Experience working with cross-functional teams in dynamic environments.

• Positive attitude, growth mindset, and resourcefulness.

• Willingness to work flexible shifts.

Preferred Skills

• Experience in high-stress or emergency-response situations; knowledge of de-escalation techniques.

• Familiarity with customer support tools and collaboration platforms.

• Basic QA testing experience.

Benefits

• Pre-tax commuter benefits

• Subsidized healthcare coverage

• Flexible Spending Account (FSA) for healthcare expenses

• Short-term & long-term disability and life insurance (employer covered)

• 401k package

Equal Opportunity

We value diversity and are committed to creating an inclusive environment. All qualified applicants eligible to work in the U.S. are encouraged to apply. Please note, visa sponsorship and corp-to-corp employment are not available for this role.

📞 To apply, call or text Teresa at 346-646-3662 (between 2PM – 7PM).