Ambulance Medical Dispatcher
- State of the art dispatching center
- Coveted 12-hour shifts with more days off
- Dynamic department with experienced and supportive leadership
- Amenities…our CEO has been quoted saying “I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments…a place that everyone wants to come to each day.”
- Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance!
- Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
- Availability to work 12-hour rotating shifts (Required)
- One (1) year of direct customer service experience (Preferred)
- Previous work experience in a communications center or as an EMS dispatcher (Preferred)
- Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
- High school diploma or equivalent (Preferred)
- Demonstrate exceptional customer service skills with both internal and external customers
- Ability to strategically review, plan, and deploy resources
- Maintain a calm and professional demeanor
- Take direction, work independently, and as part of a group
- Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
- Familiarity with company service areas and medical facilities
- Working knowledge of service area geography, roadways, and traffic patterns
- Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
- Professionally “control” difficult interactions and effectively direct the flow of the conversation
- Proficiency with computer operations, word processing, email, and spreadsheet software programs
- Operate a multi-line phone system
- Document all phone and radio transactions using a computer-aided dispatch (CAD) program
- Attend all mandatory meetings and trainings
- Perform other duties as assigned by management or the leadership team
- Must be able to sit for an extended period of time
- Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
- Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
- Adequate vision is required in order to read information from printed sources and computer screens
- 401(k)
- Health insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
- Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.
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