Customer Support Representative

ABOUT VITICUS GROUP

Working for Viticus Group is a unique and rewarding experience that goes beyond the ordinary. As the leading provider of world-class programming and in-depth learning opportunities for veterinary and human health professionals, Viticus Group stands out for its commitment to advancing medical education. The state-of-the-art labs at our cutting-edge technology facilities, housed in the Viticus Center, offer an unparalleled environment for continued education courses and specialized surgical training for both veterinarians and human health professionals. We are dedicated to bridging the gap between life and medicine, envisioning a future where all medical professionals have access to year-round, hands-on training for an extraordinary learning experience.

JOB DESCRIPTION

The Customer Support Representative, reporting directly to the Sr. Director of Center Operations/IT, is responsible for delivering exceptional customer service to visitors, team members, and clients. This role requires a strong physical presence at the administrative entrance lobby, where the representative will manage incoming calls, coordinate mail handling, and provide assistance during the organization’s annual conference, as well as other courses and events throughout the year. Additionally, the Customer Support Representative will support team members with internal software systems and applications. The representative must consistently maintain a professional, positive, and courteous demeanor in all interactions, ensuring the highest standards of customer service for Viticus Group.

EDUCATION, EXPERIENCE SKILLS & ABILITIES

Education

• High School Diploma or equivalent required.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as SQL Server MCSA or equivalent are preferred.
• Additional certifications related to networking or database administration may be beneficial.

Experience

• 2-3 years of in-depth experience in database management, including troubleshooting communication data flow (serial and TCP/IP).
• Experience with SQL Server and Crystal Report writing.
• Knowledge of NetSuite report writing.
• Proficiency with network and firewall concepts, including TCP/IP, WiFi, and network segmentation.
• Experience with server installation/configurations, navigating client Windows/AD environments, including remote connections, security, services, troubleshooting, and server swaps.
• Proven experience in web hosting applications like Apache and IIS.
• Experience working in environments requiring collaboration with both technical and non-technical teams.

Skills & Abilities

Technical Skills

• Proficiency with MS SQL Query and Crystal Reports.
• Strong analytical and diagnostic capabilities.
• Ability to identify, replicate, and troubleshoot product issues.

Communication

• Advanced written and verbal communication skills, including clear, informative writing and confident presentations.
• Ability to convey complex technical information to both technical and non-technical personnel.
• Strong interpersonal skills to ensure respectful, professional interactions with all stakeholders (employees, board members, vendors, clients, etc.).

Problem-Solving & Decision-Making

• Strong judgment and decision-making abilities.
• Demonstrated ability to resolve issues effectively under pressure while maintaining professionalism and composure.

Collaboration & Teamwork

• Team-oriented, with proven success collaborating across departments and functions.
• Ability to establish and nurture strong collaborative relationships within the organization and externally.

Professional Qualities

• Demonstrated ability to excel in fast-paced, results-driven environments.
• Self-motivated and able to work independently while managing multiple priorities.
• Fully embraces and upholds the organizational Mission and Vision.
• Demonstrates passion, professionalism, and commitment to the organization’s values.

Viticus Group is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

WHY YOU WILL LOVE WORKING HERE

We offer a vibrant and supportive work environment where your contributions are highly valued, and your professional growth is our priority. You will have the opportunity to work on impactful projects, develop your expertise in Veterinary & Human Health education, and make meaningful contributions to the field. At Viticus Group, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe in work-life balance and infuse our professional ethos with fun through team outings, friendly contests, and shared lunches. Joining Viticus Group means becoming part of a dynamic and supportive community where your efforts are not only recognized, but celebrated.

PERKS

• Competitive & Transparent Salary – Know what you're worth and be paid fairly for it.
• Free Employee-Only Coverage – Medical, Dental, Vision, Short & Long-Term Disability, and Life Insurance – all 100% covered for you!
• 401(k) with 3% Company Match – Invest in your future with our retirement plan.
• Supportive & Collaborative Work Culture – Be part of a mission-driven team that values connection, communication, and kindness.
• Ongoing Professional Development – From workshops to conferences, we’ll support your growth every step of the way.
• Wellness Programs – Take care of your mental and physical health with access to resources and wellness incentives.
• Employee Recognition & Appreciation Events – We celebrate wins—big or small—throughout the year!
• Unique Industry Impact – Make a real difference in veterinary medicine and animal health.
• Work-Life Balance – We respect your time with predictable scheduling and occasional flexibility.
• Fun Workplace Culture – Holiday contests, team lunches, and just enough quirks to make work more enjoyable.

Requirements

PHYSICAL REQUIREMENTS

Viticus Group is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

General Requirements

• Ability to sit, use hands and fingers, talk or hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.

Lifting and Carrying

• Ability to frequently lift and carry up to 10 lbs.
• Ability to occasionally lift and carry up to 50 lbs.

Vision and Hearing

• Close vision required to see computer monitors, read documents, and operate copy and fax machines.
• Distance vision is required to drive an automobile if driving is a requirement of the job.

Work Environment

• Work environment is indoors and climate-controlled.
• Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving in light traffic.

Salary Description

$22.00 per hour